Associate Director, State Success Specialist - REQ002324_1-3175

TheCollegeBoard • Chicago, IL • 49min ago

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13130994 **Associate Director, State Success Specialist

College Board - College Readiness Assessment Division

Location: This is a remote role. **Preferred locations: Colorado, Michigan, Kentucky, New England, Ohio, or Indiana.

Role Type: This is a full-time position

About the Team

The College Readiness Assessments (CRA) division is a team of mission-driven people who deliver the SAT Suite of Assessments (SAT, PSAT/NMSQT, PSAT10, and PSAT 8/9) to millions of students across the world each year to help open their paths to life after high school. The SAT Suite connects students to a wide range of post-high school opportunities, including scholarships, careers, colleges, and universities. In 2023, we retired the use of paper/pencil testing and are now a fully digital SAT Suite offering an assessment that is easier to give, easier to take, more secure, and more relevant.

The State Implementation Management team is a close knit, high performing team dedicated to providing a high level of implementation support to our statewide partnerships. This team works closely with external stakeholders including assessment departments in state departments of education, district assessment coordinators, and school test coordinators. Internally, this team partners closely with our assessment Operations team members as well as State and District Partnership colleagues.

About the Opportunity

As Associate Director, State Success Specialist, you will be responsible for driving customer success and training for our state partners utilizing the SAT Suite of Assessments. You will serve as an onsite training specialist in support of our lead State Implementation Managers and in various states. Additionally, you will support the lead State Implementation Managers in their onsite and web-based trainings, project plans, and contractually required deliverables. Your work will ensure statewide readiness for the Spring SAT testing window and the successful delivery including training, support, and long-term success for educators and administrators.

This role requires a hands-on project leader who is skilled in relationship management, training facilitation, and continuous improvement. You\'ll thrive if you are proactive, flexible, and passionate about empowering stakeholders through knowledge and support.

In this role, you will:

Success Management & Training (50%)

Develop and deliver training workshops, webinars, and resources

(virtually and in-person) to district and school coordinators, ensuring consistent and clear understanding of assessment processes.

Serve as a trusted advisor and success partner to the lead, assigned

State Implementation Manger and state office of assessment leaders, helping them optimize implementation and resolve challenges.

Establish feedback loops with stakeholders to measure training

effectiveness and identify ongoing support needs.

Track and analyze training outcomes, making data-driven improvements

to future sessions.

Lead onboarding and capacity-building efforts for new coordinators

and staff across the states you are assigned to support.

Conduct site visits (pre-admin, mid-admin, post-admin) for training,

support, and test security auditing as needed.

Stakeholder Communication & Implementation Support (30%)

Serve as the primary liaison for the lead State Implementation

Manger in assigned states and support district test coordinators, and school staff, ensuring timely communication, updates, and troubleshooting.

Provideguidance as an SAT subject matter expert, helping customers

navigate policy, technical, and process-related questions.

Facilitate meetings and prepare clear documentation and trainings.

Support customers and stakeholders with problem framing and

solutioning from end to end.

Escalate and manage issues in partnership with the lead State

Implementation Manager.

Process Development & Continuous Improvement (20%)

Contribute to refining implementation and training processes for the

new digital SAT Suite of Assessments.

Capture lessons learned and propose scalable improvements for future

implementations.

Collaborate with internal teams to improve support models, training

approaches, and success management practices.

About You

Exceptional candidates can effectively speak to:

3-5 years of related experience in K-12 education, assessment,

customer success, or educational technology.

Strong background in training design and delivery with proven success leading work

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