Customer Service Representative

VCA Animal Hospitals • Orange Park, FL • 2d ago

Client Service Representative - VCA All Animal Hospital

Join Our Team and Make a Difference in Animal Care!

VCA All Animal Hospital is looking for a compassionate and driven Client Service Representative (CSR) to join our dedicated team! If you're passionate about pets, enjoy working in a fast-paced environment, and thrive in customer-focused roles, this could be the perfect opportunity for you.

About Us

VCA All Animal Hospital is a full-service small animal hospital, offering a range of services from general practice care to boarding and bathing. With 3 experienced veterinarians on staff and AAHA accreditation, we take pride in providing high-quality care to our furry patients. Our compassionate team works together to deliver excellent service in a welcoming and supportive environment.

We are looking for a Client Service Representative to play an essential role in our daily operations. This position offers competitive pay, with a salary range of $15 - $18 per hour , based on experience.

Visit our website: VCA All Animal Hospital (https://vcahospitals.com/all-animal-hospital)

Why VCA?

At VCA, we're more than just a veterinary hospital. We're a community of passionate individuals dedicated to helping pets and the people who love them. Here's why you'll love working at VCA:

Inclusive & Supportive Work Environment: We foster a culture of equity, inclusion, and diversity. We strive to be a place where all employees feel valued and empowered to do their best work.

Career Growth Opportunities: We provide a variety of career advancement paths and professional development opportunities.

Generous Benefits:

Medical, dental & vision insurance

Employer-paid short-term and long-term disability insurance and life insurance

Paid parental leave

Paid vacation, sick time, and holiday pay

401(k) with match

Tuition support, scholarships for veterinary technology programs, and more!

Wellness Support: Free wellness and self-care resources to support your physical and mental well-being.

Employee Discounts: Generous discounts on hospital services and pet products.

What You'll Do:

As the first point of contact for our clients, the CSR plays a critical role in creating a positive, welcoming environment and ensuring our clients have a great experience every time they visit. Your duties will include, but are not limited to:

Client Relations: Greet visitors and clients warmly, answer phones, and direct clients and their pets to the appropriate areas.

Appointment Coordination: Schedule, confirm, and follow up on appointments, ensuring optimal customer satisfaction and efficient clinic operations.

Customer Education & Support: Answer client questions regarding services and products, including educating pet owners on general care, preventative health, and non-medical pet care.

Billing & Payments: Present and explain fees, process payments, and manage billing information accurately.

Product & Service Recommendations: Help clients select appropriate products and services for their pets, including prescriptions and preventative care.

Facility Maintenance: Ensure the hospital and reception area are clean and well-maintained, both inside and outside.

Administrative Support: Manage client records, reports, and communication, ensuring accuracy and confidentiality.

What We're Looking For:

We're seeking a customer-focused individual who thrives in a busy, dynamic environment and is eager to be part of a compassionate team. The ideal candidate will possess:

Exceptional communication and interpersonal skills

A passion for animals and their well-being

Strong organizational abilities and attention to detail

The ability to work both independently and collaboratively

Previous customer service experience (experience in the veterinary or medical field is a plus, but not required)

A positive attitude, adaptability, and a commitment to providing the highest level of customer care

Interested in Joining Our Team?

If you're ready to make a difference in the lives of pets and their families, we'd love to hear from you! Apply today and take the first step toward a rewarding career at VCA All Animal Hospital.

We look forward to meeting you!

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

Go to Apply

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