Front Desk Agent

Highgate Hotels, LP • Princeton, NJ • 17min ago

Front Desk AgentRequisition ID2025-71243CategoryFront Office OperationsJob LocationUS-NJ-PrincetonPropertyGraduate PrincetonCompensation MinimumUSD $19.00/Yr.Compensation MaximumUSD $19.00/Yr.Compensation TypeHourlyHighgate HotelsHighgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.comLocationGraduate Princeton - Princeton, NJOverviewThe Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.Responsibilities- Follow all cash handling and credit policies.- Be aware of all rates, packages and special promotions as listed in the Red Book.- Be familiar with all in-house groups.- Be aware of closed out and restricted dates.- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.- Be familiar with hospitality terminology.- Have knowledge of emergency procedures and assist as needed.- Handle check-ins and checkouts in a friendly, efficient and courteous manner.- Use proper two-way radio etiquette at all times when communicating with other employees.- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.- Be able to complete a bucket check, room rate verification report, and housekeeping report.- Balance and prepare individual paperwork for closing of shift according to hotel standards.- Maintain and market promotions and guest programs.- Maintain a clean work area.- Assist guests with safe deposit boxes.Qualifications- College course work in related field helpful.- Experience in a hotel or a related field preferred.- High School diploma or equivalent required.- Computer experience required.- Customer Services experience preferred.- Maintain a warm and friendly demeanor at all times.- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.- Must be able to multitask and prioritize departmental functions to meet deadlines.- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.- Must be effective in handl

Similar Jobs

Night Auditor

Highgate Hotels, LP • Princeton, NJ • 17min ago

Retail & Hospitality

Night AuditorRequisition ID2025-71242CategoryFront Office OperationsJob LocationUS-NJ-PrincetonPropertyGraduate PrincetonCompensation MinimumUSD $21.00/Hr.Compensation MaximumUSD $21.00/Hr.Compensation TypeHourlyHighgate...

17min ago

Go to Apply

Traveling Commissioning Engineer III (Electrical)

Quality Technology Services, LLC • Piscataway, NJ • 1d ago

Retail & Hospitality

The Electrical Commissioning Engineer L3 is responsible for but not limited to Level 3, 4 and 5 commissioning of base building systems and components of a Data Center environment. This role will oversee, document, and tr...

1d ago

Go to Apply

Retail Salesperson

Bridgestone Americas • Langhorne, PA • 2d ago

Retail & Hospitality

Company Overview Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete A...

2d ago

Go to Apply

*PST Team Leader

Labcorp • Raritan, NJ • 2d ago

Retail & Hospitality

At LabCorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people...

2d ago

Go to Apply

Maintenance Mechanic

NewAge Industries, Inc. • Southampton, PA • 2d ago

Retail & Hospitality

Summary: Responsible for the overall maintenance and repair of equipment, tools, machinery and infrastructure as assigned by the Plant Engineer. Essential Duties and responsibilities: Include the following, other duties...

2d ago

Go to Apply

SAP S/4 Supply Chain Delivery Lead - Utilities Industry

Accenture • Ewing, NJ • 3d ago

Retail & Hospitality

We Are: Are you ready to step into the heart of digital transformation in one of the world's most critical - and most dynamic - industries? The Utilities Industry is transforming at unprecedented speed. Clean energy dema...

3d ago

Go to Apply

SAP S/4 Supply Chain Delivery Lead - Utilities Industry

Accenture • Edison, NJ • 3d ago

Retail & Hospitality

3d ago

Go to Apply

Maintenance Service Manager

FEDEX CORPORATION AND SUBS 12 • Fairless Hills, PA • 3d ago

Retail & Hospitality

Reference #: P25-295821-1 Supervises a group of maintenance technicians engaged in performing corrective, predictive and preventative maintenance procedures to material handling equipment, controls systems, and associate...

3d ago

Go to Apply

Restaurant General Manager

Shake Shack • New Jersey, New Jersey • 3d ago

Retail & Hospitality

Our secret to leading the way in hospitality? We put our people first! At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing th...

3d ago

Go to Apply

Restaurant Shift Manager

Shake Shack • New Jersey, New Jersey • 3d ago

Retail & Hospitality

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.