Employee Assistance Program Management Consultant

CVS Health • Boston, MA • 1d ago

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

Fully Remote anywhere within the continental U.S.

The schedule is Monday through Friday, 11:00 am to 8:00 pm Eastern Time.

The Consultant provides management consultation to corporate clients around issues of safety and risk, substance misuse, performance, psychological fitness for duty, violations of DOT federal regulations, and other workplace concerns. Coordinates critical incident and disruptive event response. Provides member clinical assessments and triage into care. Performs case management across scope of all @types of management referrals, including consistent communication to corporate clients regarding compliance.

Fundamental Components

Provides management consultation to corporate clients around issues of safety and risk, substance misuse, performance, psychological fitness for duty, violations of DOT federal regulations and other workplace concerns.

Coordinates critical incident stress management process, including onsite and virtual interventions following critical incidents and disruptive events (workplace accidents, robberies, deaths, and other trauma).

Conducts clinical assessments and coordinates care of members subject to management referrals.

Performs case management of management referrals, collaborating with treatment providers, and providing consistent feedback to plan sponsors

Works collaboratively with management to ensure quality service delivery

Documents clinical information that meets risk management and regulatory requirements

Partners with account management to ensure strong customer relations and service satisfaction.

Additional Information

Must have computer literacy in order to navigate through internal/external computersystems, including Excel and Microsoft Word.

Ability to effectively participate in a multi-disciplinary team including internal and external participants.

Familiarity with basic terminology and concepts used in employee assistance/human services programs.

Required Qualifications

Unrestricted independent state licensure in a behavioral health field (LMHC, LMFT, LCSW, LICSW, LPC, PhD).

3+ years of experience in behavioral health services.

2+ Substance abuse experience.

2+ Crisis management experience.

Preferred Qualifications

CEAP/EAP experience.

SAP/DOT experience.

CISM experience.

Human Resource and/or Supervisory experience.

Case management, Utilization Review, or Utilization Management background preferred.

Education

Master's degree in behavioral health field.

Anticipated Weekly Hours

Time Type

Full time

Pay Range

The typical pay range for this role is:

$54,095.00 - $155,538.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan .

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 12/02/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

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