WFS Administrative & Payee Support Specialist

Goodwill Industries of the Inland Northwest • Colville, WA • 2w ago

This job was posted by https://idahoworks.gov : For more information, please see: https://idahoworks.gov/jobs/2466699

Closes:12/28/25- Colville, WA - Full-time/Hourly

Wage:\$19.00 p/h

Employment Benefits:[https://discovergoodwill.org/benefits/](https://discovergoodwill.org/benefits/)

NOTE:Please apply early, as this job posting is subject to removal before the deadline if sufficient number of qualified applications are received. Thank you.

Summary:\ **This entry-level position provides support to Workforce & Family Services(WFS) programs. Tasks include first point of contact for homeless inquiries/appointments; appointment scheduling; & customer service for internal & external consumers. Provide administrative representative payee services, ensuring funds are distributed correctly & records are properly maintained. Must pass background.

Education &/or Experience:\ High school diploma or general education degree (GED); or one to three months related experience &/or training; or equivalent combination of education & experience.

Essential Duties & Responsibilities include the following:

Provide information regarding eligibility & program services for WFS

programs to both phone & face-to-face inquiries.

Operate office equipment & use computers for spreadsheets, word

processing, database management, & other applications.

Greet & direct visitors/participants & inquiry phone calls to

appropriate staff. When applicable, provide information regarding eligibility of WFS programs & community resources via phone or walk-in inquiries.

Review participant records in electronic case management database

for completeness for monthly Quality Assurance per pre-determined procedure. Provide follow-up to ensure record integrity.

Work with persons with disabilities &/or disadvantages & when

instructed provide guidance &assistance.

Attend & actively participate in offered trainings, including but

not limited to de-escalation, diversion, & rapid resolution techniques.

Provide services within scope of work, as directed by supervisors.

Establish & maintain good working relationships with participants,

referring agencies, & other program partners.

Stay informed of all state & federal laws affecting the organization

& the people it serves.

Distribute funds in accordance with representative payee plan in

order to accommodate the primary needs of housing, essential needs, & secondary personal needs, with remaining funds dispersed to the clients on a needs basis.

Conduct intake interviews with new clients, completing necessary

paperwork.

Maintain a file on each payee containing representative payee

information forms, agreement forms, expenditure forms, & other pertinent information.

Maintain & tally check register for each client file, providing

Accounting department with accurate records at the end of each month.

Prepare & distribute checks to each client.

Keep accurate records of all checks received & all checks issued to

clients.

Contact creditors (utility companies, medical services, l&lords,

etc.) to set up payment plans for payees.

Assist with the Social Security Administration reports, detailing

how payees\' funds were distributed over a specified period of time.

Communicate with other agencies providing information when needed to

assist the client to procure energy assistance & other available community assistance.

Must not contribute to or create a real or perceived conflict of

interest surrounding clients or client accounts.

Adhere to HIPAA regulations, company policies, & procedures

regarding the same.

Work collaboratively with WFS to provide participant services.

Follow all policies, procedures, & directives of Goodwill Industriesof the Inl& Northwest assuring safety of personnel or property.

Properly wear & maintain all required Personal Protective Equipment

(PPE).

Maintain agency confidentiality. Violation of confidentiality is

cause for immediate dismissal.

Comply with & promote good safety practices. Maintain an orderly

work area. Comply with all health, safety, & fire standards& all local, state, & federal regulations (WISHA & OSHA).

Other duties as assigned.

\ \

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.\ \

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