IT Manager, Ops Tech Solutions (OTS)

Amazon • Tucson, AZ • 7h ago

Description

You will be leading a team of IT professionals with various skill sets to provide truly innovative technical support to Amazon's Operations team who fulfill our customer promises millions of times a day. The technology varies between our different facilities, but Amazon's core IT infrastructure is fully redundant and relies upon top tier vendor hardware networked over fiber optic, copper, and wireless topologies. Your internal customers, whether human, robotic, or mechanical, use mobile computing devices, thin clients, integrated computer, and PCs running Windows, Linux, and Android operating systems to virtually and physically move ecommerce items from our suppliers into our fulfillment centers shelves, from those shelves into packaging, those packages into cars, trucks, and airplanes for delivery to front doors around the world.

Key job responsibilities

Hire, train, and develop a team of IT professionals.

Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.

Interact with management and staff to provide technical assistance for continuous improvement of IT solutions.

Establish and maintain a positive, productive relationship with operational partners and staff.

Lead infrastructure builds in new facilities.

Plan, organize, schedule, and supervise the day-to-day technical support activities, including troubleshooting, customer service issues, approvals, and installations.

Measure, monitor, and maintain team's ability to meet or exceed contact and resolution Service Level Agreements (SLA).

Develop and maintain policies, procedures, and processes.

Oversee management of equipment and parts inventory.

Create, manage, and support recognition and communication programs.

Travel up to 30%.

Basic Qualifications

5+ years of developing a team of technical professionals across multiple locations experience

2+ years of leading technology teams as a information technology operations manager experience

Bachelor's degree, or 4+ years of professional or military experience

Knowledge of Linux or Unix systems administration

Preferred Qualifications

Knowledge of hardware architectures

Experience with system management tools and client/server environments

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $105,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon

Go to Apply

Share this job

Similar Jobs

Associate Manager Supply Chain

Banner Health • Tucson, AZ • 13h ago

Management & Administrative

Primary City/State: Tucson, Arizona Department Name: Supply Chain Svcs-Hosp Work Shift: Night Job Category: Supply Chain The future is full of possibilities. At Banner Health, we're excited about what the future holds fo...

13h ago

Go to Apply

Associate Manager Supply Chain

Banner Health • Tucson, AZ • 13h ago

Management & Administrative

Primary City/State: Tucson, Arizona Department Name: Supply Chain Svcs-Hosp Work Shift: Day Job Category: Supply Chain The future is full of possibilities. At Banner Health, we're excited about what the future holds for...

13h ago

Go to Apply

11 - Senior Manager, Supply Chain

Celestica • Tucson, AZ • 1d ago

Management & Administrative

Req ID: 130800 Remote Position: Yes Region: Americas Country: USA General Overview Functional Area : Supply Chain Management (SCM) Career Stream : Supply Chain (SC) Role : Senior Manager, Must Win, Materials (SMG) Job Ti...

1d ago

Go to Apply

11 - Senior Manager, Strategic Supply Chain 1

Celestica • Tucson, AZ • 1d ago

Management & Administrative

Req ID: 130766 Remote Position: Hybrid Region: Americas Country: USA State/Province: New Hampshire City: Remote Employee US General Overview Functional Area : Supply Chain Management (SCM) Career Stream : Market Supply C...

1d ago

Go to Apply

Inventory Management Specialist

Veterans Affairs, Veterans Health Administration • Tucson, AZ • 1d ago

Management & Administrative

Summary This position serves as a Supervisory Inventory Management Specialist for non-expendable (NX) assets/materials for the Logistics Service within the VA Health Care System supervising multiple supply or material cl...

1d ago

Go to Apply

Sales Account Manager - Remote in Phoenix, AZ

UnitedHealth Group • Tucson, AZ • 1d ago

Management & Administrative

Optum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holisticall...

1d ago

Go to Apply

Customer Service Specialist (CUSTO005799)

RBC Bearings • Tucson, AZ • 2d ago

Management & Administrative

Description SARGENT AEROSPACE & DEFENSE Position Summary Manage assigned customers and accounts to provide customer service and support, including contract compliance, RFQ's, quotes, order processing, order status, s...

2d ago

Go to Apply

Program Operations Manager

RTX Corporation • Tucson, AZ • 2d ago

Management & Administrative

Date Posted: 2025-11-25 Country: United States of America Location: AZ802: RMS AP Bldg 802 1151 East Hermans Road Building 802, Tucson, AZ, 85756 USA Position Role Type: Onsite U.S. Citizen, U.S. Person, or Immigration S...

2d ago

Go to Apply

Part Sales Manager - Part Time

AutoZone, Inc. • Tucson, AZ • 3d ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

3d ago

Go to Apply

Manager, Supply Chain Management (MPM)

RTX Corporation • Tucson, AZ • 3d ago

Management & Administrative

Date Posted: 2025-11-24 Country: United States of America Location: AZ802: RMS AP Bldg 802 1151 East Hermans Road Building 802, Tucson, AZ, 85756 USA Position Role Type: Onsite U.S. Citizen, U.S. Person, or Immigration S...

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.