Customer Support Associate

NICOLET NATIONAL BANK • Medford, WI • 2d ago

JOB REQUIREMENTS: At Nicolet National Bank, our culture is based on the
principles of community banking, putting the needs of our customers at
the forefront of our decision-making. Our Core Values drive everything
we do, and we are committed to serving our customers with excellence. We
believe that every job in our organization is critical to our success,
and we are dedicated to creating a work environment where our employees
feel valued, respected, and supported. With locations in Wisconsin,
Michigan, Minnesota, and Florida we are proud to service our local
communities and make a positive impact on the lives of our customers. At
Nicolet National Bank, we believe that our people are our most valuable
asset, and we are committed to investing in their growth and
development. Schedule - We are looking for someone who can work a
rotating schedule. The rotating schedule starts as early as 6:15am and
goes as late as 6:00pm. These are 8 hours shifts that change weekly.
This position will also have to work one Saturday every 3-4 weeks from
7:00am-12:00pm. This is an in-office job, remote work is not an option.
The Customer Support Associate is primarily responsible for providing
service on wide range of banking services via telephone and/or internet.
Assists in development of customer relationships, including account
service and sales. As a Customer Support Associate, you will: Answer
incoming calls via the Call Center. Provides guidance directly to
customer or determines most appropriate bank contact which to forward
the inquiry. Provide excellent service to customers and co-workers by
phone including actively promoting and selling additional bank products
and services. Assist customers with online and mobile banking, debit and
credit cards, account inquiries and transfers and various other
financial service aspects. Assist internal customers with various
network and software password resets and functionality. Maintain
positive attitude while promoting products, services, and functions in
fast-paced, multi-faceted environment. Actively engage in
self-development through participation in meetings, committees,
computer-based training, reading periodicals, maintaining product
knowledge, etc. Maintain and orders department supplies and equipment.
Uphold Nicolet\'s philosophy and policies by maintaining appropriate
controls to ensure full compliance with applicable laws and regulations,
thereby fulfilling legal responsibilities and enhancing the quality of
Nicolet. Ability to understand the value of diversity... For full info
follow application link. An Equal Opportunity Employer. All qualified
applicants will receive consideration for employment without regard to
race, color, religion, sex, sexual orientation, gender identity,
national origin, or protected veteran status and will not be
discriminated against on the basis of disability. If you have any
questions or need assistance in the application process, please contact
HR at recruiting@nicoletbank.com *** APPLICATION INSTRUCTIONS:
Apply Online: ipc.us/t/B8D26BAC6B594A9C

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