Branch Operations Lead - Las Vegas West, Las Vegas, Nevada

JPMorgan Chase • Las Vegas, NV • 5h ago

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.

As a Branch Operations Lead in a Chase Branch, you'll be at the heart of our branch operations, working closely with the Branch Manager, branch employees, and our team of experts. Your role is crucial in ensuring that our clients' financial transactions are handled with precision and care, all while adhering to our policies, procedures, and regulatory requirements.

A typical day will involve assisting clients with their transactions, but it doesn't stop there. You'll have the opportunity to make a real difference by introducing clients to self-service options that simplify their banking experience and by building lasting relationships with them. Throughout the week, you'll also dedicate time to reviewing branch operations and keeping the branch team informed about the latest policies and procedures. Your leadership will ensure that our branch not only meets but exceeds control expectations, setting a positive tone for everyone who walks through our doors.

Job responsibilities

Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.

Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships.

Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit.

Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures.

Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience.

Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night.

Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely.

Required qualifications, capabilities, and skills

You take pride in adhering to policies, procedures, and regulatory banking requirements, ensuring everything runs smoothly and efficiently.

You are committed to maintaining a keen eye for detail and staying organized, which helps you juggle multiple tasks effectively.

You are proud of your leadership skills and operational proficiency, ensuring transaction accuracy while thriving in a collaborative team environment.

You have a strong passion for educating the branch team and partners, helping them stay connected and informed.

You excel at building meaningful connections and engaging with clients, always ready to educate them and refer them to our team of experts when needed.

You have 1+ years of retail banking experience.

You have a high school degree, GED, or foreign equivalent.

You have the ability to work branch hours including weekends and evenings.

Preferred qualifications, capabilities, and skills

You have 6+ months of Associate Banker (Teller) experience.

You have a college degree or military equivalent.

Training and Travel Requirement

You'll successfully complete our Branch Operations Lead Training Program before being considered for placement as a Branch Operations Lead.

You'll need to be able to travel as required for in-person training and meetings.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary

Las Vegas,NV $22.98 - $28.37 / hour

Similar Jobs

Assistant Manager

Leslies PoolMart • Henderson, NV • 4h ago

Retail & Hospitality

Description DIVE IN TO A NEW CAREER WITH LESLIE'S : Leslie's pool supplies is the "World's Largest Retailer of Swimming Pool Supplies." With over 1,000 retail stores in 39 states plus Pro, Service, E-Commerce, Production...

4h ago

Go to Apply

Security Officer - Data Center Construction

Allied Universal • Las Vegas, NV • 8h ago

Trucking & Construction

Company Overview: Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative...

8h ago

Go to Apply

Part Time - Fulfillment Associate - Flexible

Lowe's • North Las Vegas, NV • 11h ago

Manufacturing & Warehouse

Key Responsibilities Pick, stage, inspect, and fulfill customer orders accurately and on time, keeping staging areas clean, organized, and safe. Deliver excellent service by choosing high quality items, validating orders...

11h ago

Go to Apply

Practical Nurse

Veterans Affairs, Veterans Health Administration • Las Vegas, NV • 13h ago

Hospital & Medical

Summary The primary purpose of the LPN/LVN is to perform assigned duties in a manner that promotes quality health care, positive customer service, and the maintenance of an environment committed to serve the veteran. Per...

13h ago

Go to Apply

Accounting Manager

Golden Route Operations • Las Vegas, NV • 14h ago

Finance, Accounting & Banking

City Las Vegas State NV Shift Day Type of Shift Full Time Department Finance & Accounting Accounting Manager Golden Entertainment Corporate (Las Vegas, NV) Description: Summary: As an Accounting Manager, you serve as...

14h ago

Go to Apply

SENIOR BUSINESS SYSTEMS ANALYST

Clark County, NV • Las Vegas, NV • 14h ago

IT & Engineering

SENIOR BUSINESS SYSTEMS ANALYST Print ( https://www.governmentjobs.com/careers/clarkcounty/jobs/newprint/5146755 ) Apply ? SENIOR BUSINESS SYSTEMS ANALYST Salary $38.23 - $56.51 Hourly Location Clark County - Las Vegas,...

14h ago

Go to Apply

11 - Senior Manager, Supply Chain

Celestica • Las Vegas, NV • 17h ago

Management & Administrative

Req ID: 130800 Remote Position: Yes Region: Americas Country: USA General Overview Functional Area : Supply Chain Management (SCM) Career Stream : Supply Chain (SC) Role : Senior Manager, Must Win, Materials (SMG) Job Ti...

17h ago

Go to Apply

Outside Sales Representative

Aston Carter • North Las Vegas, NV • 18h ago

Sales & Marketing

Job Opportunity: Account Development Executive Location: Las Vegas, NV Setting: Outside Sales Pay: Base & UNCAPPED COMISSION! Ready to make an impact in your local community? We're launching an innovative delivery pr...

18h ago

Go to Apply

Senior Director of Sales

The Mob Museum • Las Vegas, NV • 19h ago

Sales & Marketing

Position Overview: The Senior Director of Sales serves as a senior leader with strategic oversight and responsibility for multiple revenue-generating departments and initiatives, including facility rentals, group sales,...

19h ago

Go to Apply

11 - Senior Manager, Strategic Supply Chain 1

Celestica • Las Vegas, NV • 20h ago

Management & Administrative

Req ID: 130766 Remote Position: Hybrid Region: Americas Country: USA State/Province: New Hampshire City: Remote Employee US General Overview Functional Area : Supply Chain Management (SCM) Career Stream : Market Supply C...

20h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.