Customer Service Support Entry Level

Jacobs • Fort Lauderdale, FL • 5h ago

At Jacobs, we challenge what is currently accepted, so we can shape innovative and lasting solutions for tomorrow. Through the delivery of our operations and maintenance services, you'll make it simpler and more seamless for our municipal clients to operate safely and efficiently, empowering communities to focus on what matters most to them - people.

As a Customer Service Support Entry Level, you'll join a collaborative team ensuring that our clients can deliver their services - uninterrupted. Based in Pembroke Pines, FL, you'll have the opportunity as a customer service representative to perform a variety of tasks in the Customer Service Operations Center. You'll contribute to the success of our program by engaging with customers to support their needs in managing their utility accounts with the City of Pembroke Pines.

Under the general supervision of the Assistant Customer Service Manager or other administrative superior, incumbent is responsible for a variety of routine clerical duties relating to the maintenance and adjustment of customer accounts and related records; the opening and closing of utility accounts; and receiving and maintaining records of payment of bills, taxes and fees. Work requires considerable facility in resolving customer concerns through skillful customer communication and interaction but is performed according to established and well-defined procedures. Work involves extensive contact on the telephone and in person with members of the general public, the Utility Building Office employees, and with employees of other City departments. Work is performed under close supervision and may be checked by a supervisor daily.

Essential Functions

(The duties listed below are the normal duties and responsibilities of this position. The omission of specific statements related to the duties and responsibilities of this position does not exclude them if the work is similar, related or reasonable within the scope of the position.)

Open new utility accounts and initiate new service; close accounts when required

Answer customer inquiries and concerns over the counter, via email or by telephone.

Assist customers to resolve account problems including billing errors.

Schedules and updates payment arrangements for customers; estimates bills for customers; calculates and records credit adjustments and additional bills; sends notices of delinquent accounts as needed; generates duplicate bills as needed; etc.

Adjust utility bills for billing errors, leaks, pool fills, vacation, garbage, and other authorized routine purposes according to procedures or as directed.

Prepares and processes work orders for verified readings, leak tests, low water pressure, meter replacement and/or repair, tum-off, etc.; coordinates with other departments for completion of work as needed.

Initiate meter check reads and meter bench tests, meter turn-ons and turn-offs when required.

Receives, opens, sorts and distributes incoming mail;

Files records and reports and performs related clerical work as assigned.

Performs other related job duties as assigned.

High School Diploma or GED; plus one (1) year of general clerical/customer service experience, preferably in a large volume operation or closely similar public contact work as may be required by the particular position; or an equivalent combination of education, training, and/or experience.

Preferred qualifications

Proficient in use of computer software including but not limited to Microsoft Word, Outlook

Minimum typing speed of fifty (50) words per minute

Reading comprehension and ability to perform arithmetic computations

Attention to detail and ability to follow directions

Must be able to use a telephone and communicate effectively

Working Conditions

Safety is a core value at Jacobs. We are committed to providing a safe and healthy workplace for all employees. Work is normally performed in a typical interior office environment.

Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws and supplemental language.

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