Customer Service Representative

EMCOR Group • United States, United States • 42min ago

About Us

Betlem Residential Heating & Air Conditioning has been a trusted provider of comfort solutions for homes and businesses for over 100 years. We specialize in the installation, maintenance, and repair of residential and light commercial heating and cooling systems. Our team is dedicated to providing reliable, energy-efficient solutions with exceptional workmanship and outstanding customer service.

At Betlem, we value integrity, teamwork, and professionalism. We offer a supportive work environment where you can grow your skills and advance your career while being part of a company that cares about its employees and the communities we serve.

Job Summary

Betlem Residential Heating & Air Conditioning are seeking a dependable and detail-oriented Residential Customer Service Representative to support our service department. In this role, you will communicate with customers, schedule service calls, support dispatch and billing activities, and ensure that all tasks are completed accurately and efficiently. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys helping customers.

Essential Duties & Responsibilities

Daily Responsibilities:

Answer incoming customer calls and schedule service appointments.

Create call slips and work orders with complete customer information in COINS.

Review overnight and weeeknd calls each morning; communicate with technicians and managers for proper follow-up.

Provide customer updates and follow up on open work orders.

Support service dispatch with prioritizing, scheduling, and assigning work orders to technicians.

Assist with billing of service work orders.

Issue purchase orders as needed.

Schedule and track sales appointments.

Open, close, and monitor installation work orders through completion.

Support the installation billing process.

General Administrative Support:

Process financing and credit card information.

Work with technicians to schedule sales appointments as needed.

Assist the service manager with organizing weekly time tickets for payroll and other follow-up needs.

Perform general office duties such as filing, maintaining supplies, and supporting team members as needed.

Qualifications

General Expectations:

Develop a solid understanding of residential service technicians' skills and capabilities.

Follow up on incomplete work to ensure timely completion.

Suggest process improvements to the service supervisor.

Demonstrate strong organizational and multitasking abilities.

Be proficient with computes and willing to learn new software systems.

Be self-motivated, team oriented, and reliable.

Maintain a stron work ethic and commitment to safety (PPE as required).

Additional responsibilities may be assigned as needed.

Work Environment

What we Offer:

Competitive Salary

Comprenhensive Benefits Package (Includes Medical, Dental and Vision)

Paid Time Off and Holiday Pay

Health Savings and Flexible Spending Accounts

401(k) Savings Plan

Employee Assistance Program

The Betlem Team:

Join a company with a century-long tradition of excellence, a supportive team environment, and opportunities for career growth. At Betlem, your skills and dedication are recognized, valued, and rewarded.

Apply Today:

If you are a motivated professional seeking a stable and rewarding career, we want to hear from you!

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Notice to Prospective Employees

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companieslist open positions here (https://careers-emcorgroup.icims.com/) . Please check our available positions to confirm that a post or email is genuine.

EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process - it is probably fraudulent.

Geographic Disclosure

Compensation Range-$22.00/hour-$28.00/hour

betlem

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Job Locations US-Rochester

ID 2025-5542

Company Betlem Residential Heating & Air Conditioning

Category Administrative Services

Position Type Full-Time

Location Type Onsite

Posted Date 15 hours ago (11/26/2025 9:54 AM)

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