Customer Service

Robert Half • Hermitage, PA • 1h ago

Description We are looking for a dedicated and success-driven Customer Service Representative to join our team in Hermitage, Pennsylvania. In this long-term contract position, you will play a key role in delivering exceptional service within the financial services industry by addressing client inquiries and providing tailored solutions. This opportunity is ideal for individuals eager to develop their customer service skills while contributing to a collaborative and fast-paced environment.

Responsibilities:

Handle a high volume of incoming calls efficiently, ensuring customer concerns and inquiries are resolved promptly.

Assist clients with tasks such as opening new accounts, updating account information, and resolving banking-related issues.

Provide accurate and detailed information about financial products and services to customers.

Maintain thorough documentation of customer interactions in the organization's system.

Collaborate with team members to deliver seamless and consistent customer experiences.

Analyze account details to identify customer needs and recommend suitable banking solutions.

Uphold confidentiality and adhere to banking regulations while handling sensitive customer data.

Stay updated on the latest banking procedures, products, and services to ensure accurate responses to client queries.

Offer solutions to enhance customer satisfaction and build long-lasting relationships. Requirements - At least 2 years of experience in a high-volume call center, preferably within the banking industry.

Proficiency in computer applications, CRM software, and call center systems.

Excellent verbal and written communication skills.

Ability to remain calm and efficient in stressful situations with high call volumes.

Strong problem-solving abilities and conflict resolution skills.

Demonstrated patience, empathy, and active listening capabilities.

Familiarity with banking products, services, and processes is a significant advantage.

Reliable attendance and a commitment to maintaining a consistent schedule. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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Administrative Assistant

Robert Half • Austintown, OH • 1w ago

Management & Administrative

Description We are looking for a detail-oriented Administrative Assistant to support daily operations within an insurance-focused environment. This is a long-term contract position based in Austintown, Ohio, offering sta...

1w ago

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Customer Service Representative

U-Haul • Austintown, OH • 1w ago

Management & Administrative

Location: 4475-4477 Mahoning Ave, Austintown, Ohio 44515 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Servic...

1w ago

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Part Sales Manager - Part Time

AutoZone, Inc. • Boardman, OH • 1w ago

Management & Administrative

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Corrections Officer Trainee - State Correctional Institution at Mercer

Commonwealth of Pennsylvania • Mercer, PA • 1w ago

Management & Administrative

Reference #: 5136748 THE POSITION Are you looking for more than just a job, but the start of a successful career? If you have a strong dedication to public service and want to help keep the public safe, we encourage you...

1w ago

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