Customer Service Representative

SunSource • Farmington Hills, MI • 1h ago

Electro-Matic, a SunSource company, has helped transform American industry by supplying automation components and solutions to leading U.S. manufacturers. Today, Electro-Matic continues to leverage the value of emerging technologies by developing practical applications for industrial, commercial, and retail markets. As a technology company, we help our customers enjoy the benefit of a supplier partner intently focused on delivering strong value-for-value relationships while turning innovation into value. www.electo-matic.com.

Job Summary

Provides effective customer service for internal and external customers by using knowledge of the company ERP system as well as communicating effectively with team members within the Customer Service department.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:

Process customer orders, changes, or returns according to established department policies and procedures.

Performs and follows procedures for contract review.

Prepares quotations and applies appropriate pricing

Provides timely and accurate information to customer requests for pricing, stock, order status and general information.

Enters part numbers, pricing and description for item master entry into ERP system.

Performs proactive follow-up work for customers by coordinating and expediting material to meet or exceed customer requirements.

Fulfills customers' rush order needs with the essential understanding of accounts receivable, shipping, or other principals' requirements and/or cut off times.

Understands pricing matrix for those assigned customer accounts.

Identifies material that can be returned for credit and independently conducts necessary research.

Problem solves in conjunction with outside sales to meet customer demands

Works with Accounting to resolve disputed issues with sales orders.

Completes assigned departmental projects.

Competencies

Strong business, creative, and technical writing skills

Proficiency in MS office skills including Word, Excel, and PowerPoint

Excellent oral and written communication

Effective interpersonal, organizational, planning, and problem-solving skills

Attention to detail and accuracy, and ability to multitask

Thorough understanding of ERP systems required

Ability to read and interpret procedure and product information manuals required

Required Education and/or Experience

Associate or technical degree, or

2-3 years of customer service experience

Work Environment

Position is an indoor office setting with moderate noise levels including voices, office equipment, and foot traffic sounds. Employee may interact with customers, sales representatives, and other internal departments.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to:

Sit at desk for extended periods of time

Use arms, hands, and fingers to handle, feel, open, and reach for items

Listen to and talk with fellow staff and internal and external customers

Occasionally crouch, crawl, kneel, and stoop

Be able to lift 20 pounds

Travel

May travel occasionally for training.

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The competencies listed below are representative of t

Similar Jobs

Customer Service Representative

U-Haul • Detroit, MI • 1h ago

Management & Administrative

Location: 899 W Baltimore St, Detroit, Michigan 48202 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service R...

1h ago

Go to Apply

Customer Service Representative

Robert Half • Novi, MI • 1h ago

Management & Administrative

Description We are looking for a motivated and detail-oriented Customer Service Representative to join our team in Novi, Michigan. This position offers an excellent opportunity to deliver exceptional support to customers...

1h ago

Go to Apply

Sr. Administrative Assistant

Raymond James Financial, Inc. • Southfield, MI • 2h ago

Management & Administrative

Please note this position requires being on-site 4x a week in our Southfield office location Responsibilities: Serve as the first point of contact for visitors and incoming calls to the management team. Manage calendars...

2h ago

Go to Apply

Police Officer

Veterans Affairs, Veterans Health Administration • Ann Arbor, MI • 3h ago

Management & Administrative

Summary This position will serve as a Police Officer at the Lieutenant at the Lieutenant Colonel Charles S. Kettles VA Medical Center in Ann Arbor, Michigan. The Police Officer will perform a full range of police duties...

3h ago

Go to Apply

Police Officer

Veterans Affairs, Veterans Health Administration • Ann Arbor, MI • 3h ago

Management & Administrative

3h ago

Go to Apply

Logistics Customer Service Agent

Expeditors • Romulus, MI • 3h ago

Management & Administrative

We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round....

3h ago

Go to Apply

Security Account Manager

Allied Universal • Wixom, MI • 6h ago

Management & Administrative

Company Overview: Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative...

6h ago

Go to Apply

Senior Advisor - Jobs & Economy Team (Program Analyst Manager 3)

City of Detroit • Detroit, MI • 6h ago

Management & Administrative

Senior Advisor - Jobs & Economy Team (Program Analyst Manager 3) Print ( https://www.governmentjobs.com/careers/detroit/jobs/newprint/5129874 ) Apply ? Senior Advisor - Jobs & Economy Team (Program Analyst Manage...

6h ago

Go to Apply

Regional Sales Manager

MC Machinery Systems Inc • Shelby Township, MI • 12h ago

Management & Administrative

MC Machinery Systems, Inc. Job Title: Regional Sales Manager Location: 11611 Park Court, Shelby Township, 48315 DESCRIPTION: MC Fastening Solutions is seeking an enthusiastic and motivated Regional Sales Manager to join...

12h ago

Go to Apply

Account Consultant, Interventional Glaucoma - Detroit, MI

AbbVie • Detroit, MI • 20h ago

Management & Administrative

Company Description AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable imp...

20h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.