Customer Experience Specialist

Robert Half • Parsippany, NJ • 1h ago

Description We are looking for a highly motivated Customer Experience Specialist to join our team in Parsippany, New Jersey. In this role, you will play a key part in managing customer orders, optimizing logistics processes, and ensuring exceptional service delivery. This position offers an exciting opportunity in the food and food processing industry and is structured as a contract-to-permanent role.

Responsibilities:

Oversee the entire order management process, including receiving purchase orders, confirming inventory availability, and coordinating delivery schedules.

Collaborate with internal teams such as sales, supply chain, marketing, and finance, as well as external stakeholders, to ensure timely order fulfillment.

Optimize shipping efficiency by identifying cost-saving opportunities and tracking improvements.

Maintain accurate records of shipping, delivery, and performance metrics using industry-specific systems and tools.

Address customer inquiries and resolve issues related to orders, returns, and claims efficiently.

Analyze customer logistics performance and propose solutions to enhance cost-to-serve.

Utilize advanced Excel functions and proprietary systems to monitor shipments and streamline operations.

Conduct performance reviews with key customers, addressing concerns and identifying areas for improvement.

Implement continuous process improvements to enhance service efficiency and customer satisfaction.

Manage multiple accounts, allocating inventory and ensuring on-time deliveries while minimizing errors or delays. Requirements - Bachelor's degree in Business or a related field.

Minimum of 3 years of experience in customer service within the consumer goods sector, preferably food and beverage.

Proficiency in SAP and advanced Microsoft Excel, including VLOOKUP and Pivot Tables.

Strong analytical skills with the ability to track shipments and manage logistics processes.

Solid understanding of transportation, warehousing, and supply chain best practices.

Exceptional organizational skills and attention to detail.

Ability to prioritize tasks, solve problems, and work effectively under pressure.

Excellent communication and influencing skills, with the ability to collaborate across teams and with customers. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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