Account Manager/Sr. Coord, Customer Service

WestRock Company • Conway, AR • 5d ago

Customer Service Representative / Account Manager

The opportunity:

The Customer Service position requires knowledge of company\u2019s products, processes, and delivery capabilities. Under general supervision, processes orders, shipping releases and handle customer requests and serve as a liaison between the customer and the folding carton manufacturing facility.

How you will impact Smurfit Westrock:

Work proactively to complete all tasks timely, accurately, and completely.

Initial point of contact for sales team, customers, and manufacturing

Develop strong client relationships that provide significant input to production planning and service strategies

Organize pre-production meetings for new customers, products, & graphics

Coordinate processing of new graphics with WestRock\u2019s pre-press department or customer-specified outside facility

Manage customer graphics

Assist in ordering materials by providing forecast information (timing & quantity)

Manage VMI (Vendor Managed Inventory) processes, including creation and update of customer contracts

Receive and enter customer orders, shipping releases, and complaints

Assist in production planning and/or order prioritization by providing customer requirements

Respond to customer inquiries regarding product availability, and provide inventory information

Manage and maintain inventory, FIFO (first in first out) as to prevent aging over 90 days

Assist in recovery of aged receivables

Must be willing to work flexible hours, when necessary

Promote teamwork at all levels within the company

What you need to succeed:

Bachelor\u2019s degree preferred

Customer service experience / account management preferred

Knowledge of the carton folding industry and products a plus

Occasional travel required

Professional customer satisfaction skills needed to maintain positive external and internal relationships

Excellent oral and written communications skills

Effective listening skills

Proficiency in computer applications including Microsoft Word, Excel, PowerPoint and Outlook

Excellent organizational skills to include follow-up, accountability, and spreadsheet management

Ability to easily adapt to fluctuations in business cycles and workload

Excellent problem-solving skills

Be comfortable working independently and within a team environment

Ability to work through conflict situations

Ability to manage and prioritize daily deadlines, as well as multiple customer and manufacturing requests

Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of safety, loyalty, integrity, and respect, we use leading science and technology to move fiber-based packaging forward.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

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