Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
This job is a member of the Branch Operations team within the American Airlines Credit Union. The role is responsible for overseeing the management of a branch (or branches) within a specific region in support of building member-relationships for the long-term by matching member needs to American Airlines Credit Union product and service solutions.
What you'll do
Direct the operation of a full service Credit Union branch and be fully engaged in the development of business
Maintain communication between the branch and Regional Director in regards to operations and productivity
Maintain knowledge of the Credit Union's products and services in order to efficiently train and motivate staff to cross-sell
Implement operational, budgeting, marketing and loan procedures as well as delinquency and cost control
Exercise lending authority to process new loan applications, which includes interviewing the member, analyzing credit reports and documentation and offering the best product to meet member needs, including consumer loans
Coordinate and participate in "Credit Union Days" as needed in order to grow business
Recruit, hire, motivate and train management and support staff
Coach and counsel team members and provide guidance to the teams on member service, sales and performance
Conduct annual employee evaluations and individual coaching sessions as needed
Motivate branch staff in an effort to maintain optimal member service level
Monitor and keep inventory of the facilities and equipment needs of the branch
Lead branch staff to attain all branch goals, including but not limited to, lending, membership and product goals
Conduct and review various monthly, quarterly & semi-annual branch operations-@type audits/reports
Represent and promote the Credit Union within the business community
Perform Notary services as required
Perform other duties, as assigned
The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
High School diploma or GED equivalent
Preferred Qualifications- Education & Prior Job Experience
?Bachelor's Degree in Business, Finance, or related area, or equivalent financial services experience
Credit Union or bank management experience
Credit approval authorization, credit union, and finance company experience
Consumer lending experience lending experience
Staff supervisory experience
Skills, Licenses & Certifications
Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Ability to demonstrate excellent member service skills
Ability to demonstrate superior people management, interpersonal and employee engagement skills, to include directing, coaching, counseling and motivating staff
Ability to work well under deadlines, with conflicting deadlines, and high volume stress of project work
Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
Ability to cooperate and synergize well with staff and all other departments in the Credit Union
Ability to exercise sound judgment in making recommendations on information gathered/reviewed
Ability to demonstrate skills and drive necessary to thrive in a competitive Credit Union sales environment
Ability to demonstrate strong analytical, mathematical, planning and organizational skills, along with capacity for attention to detail
Ability to effectively communicate with all levels both verbally and written
Ability to speak, read, and write in English is required; Spanish is a plus
Ability to be flexible and adapt to constant change
Ability to work independently and with minimal supervision
Ability to travel
Ability to work varying schedules, including evenings and weekends
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY
American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.
