Client Service Specialist (Teller)

Bank OZK • Lawndale, NC • 13h ago

Why Bank OZK

Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.

The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits (https://careers.ozk.com/benefits) .

Job Purpose & Scope

Responsible for nurturing professional relationships with customers by engaging in meaningful conversations regarding their financial needs and goals, identifying referral opportunities, and processing financial transactions. Promote a positive, helpful, and friendly team environment and provide exceptional customer service at all times.

Essential Job Functions

Cultivate professional relationships with customers, utilizing assessment tools and engaging customers in meaningful conversations to uncover needs, make appropriate recommendations, and submit referrals to banking center team members or line of business partners.

Utilize assessment tools to maintain detailed notes regarding customer conversations and interactions.

Facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud.

Actively participate in morning huddles.

May open new accounts, as needed and with documented approval of management.

Demonstrate competency and accountability to maintain banking center operational standards, ensuring compliance with internal controls, operational procedures, and risk management.

Actively promote teamwork, leading by example and taking initiative to assist others.

Demonstrate effective organizational and time management skills.

Provide backup and assistance to other retail banking locations, as requested.

Model and champion the Bank's standards for exceptional customer service.

Demonstrate empathy and proactively resolve client concerns in a timely, professional, and positive manner, escalating issues to next level of authority, as needed.

Enthusiastically support the bank's values and mission.

Display a high degree of integrity, trustworthiness, and professionalism at all times.

Complete all essential training timely.

Display enthusiasm for continuous learning, accepting and applying constructive feedback from more experienced team members.

Maintain consistent, good punctuality and attendance to work.

Adhere to all Bank policies, procedures, and guidelines

Knowledge, Skills & Abilities

Knowledge of bank products and services (e.g., online banking, mobile banking applications, banking cards)

Knowledge of bank policies and procedures

Ability to provide excellent customer service and demonstrate a helpful, friendly, approachable, enthusiastic, and professional disposition

Ability to communicate effectively both verbally and in writing

Ability to demonstrate team player approach, capable of thriving in a continually changing environment

Ability to demonstrate critical thinking skills and accurate and efficient productivity, including attention to detail

Ability to work without close supervision

Ability to maintain confidentiality

Ability to follow policy and procedure including safety and security procedures

Ability to travel to other work locations (e.g., training, staffing shortages), as needed

Skill in using computer and Microsoft Office applications necessary to perform essential job functions

Basic Qualifications

High school diploma or equivalent required; bachelor's degree preferred

1+ year experience interacting with people and displaying excellent service skills, demonstrated through work, military and/or education, required

Knowledge of and experience with bank products, online banking, mobile banking applications, banking cards, etc. preferred

Cash handling experience preferred

Job Expectations

Operate customary equipment and technology used in a business environment, with or without accommodation.

Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

EEO Statement

Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.

Similar Jobs

Senior Accountant

PARKER HANNIFIN CORPORATION • Kings Mountain, NC • 4d ago

Finance, Accounting & Banking

Senior Accountant Location : KINGS MOUNTAIN, NC, United States Job Family : Accounting/Auditing Job Type : Regular Posted : Nov 21, 2025 Job ID : 61226 Back to Search Results Job Description Apply Now > Save JobJob Sa...

4d ago

Go to Apply

Senior Financial Services Analyst (CMG)

CaroMont Health • Gastonia, NC • 6d ago

Finance, Accounting & Banking

Job Summary: To support the Manager of CMG Financial Services and other members of CaroMont's Senior Leadership. Key roles include calculation of provider bonuses, contractual reserves, and to provide meaningful analyses...

6d ago

Go to Apply

Accounts Payable Specialist

Robert Half • Kings Mountain, NC • 2w ago

Finance, Accounting & Banking

Description We are looking for an experienced Accounts Payable Specialist to join our team in Kings Mountain, North Carolina. In this contract-to-permanent position, you will play a key role in managing financial transac...

2w ago

Go to Apply

Tax Staff / Senior / or Mgr - Great Firm!

Robert Half • Gaffney, SC • 3w ago

Finance, Accounting & Banking

Description Growing local CPA firm is seeking a Tax Senior or Manager to join their team. This role will manage and review complex individual and business tax returns, lead client relationships, and support staff develop...

3w ago

Go to Apply

AVP/Banking Center Manager (BCM)

Bank OZK • Kings Mountain, NC • 3w ago

Finance, Accounting & Banking

Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional se...

3w ago

Go to Apply

Warehouse Material Handler I

Ryder System • Kings Mountain, NC • 20min ago

Manufacturing & Warehouse

Position Description Immediately hiring a Permanent Full Time Material Handler to support our Facility at Ryder in Kings Mountain, NC Hear from a Ryder Supply Chain Warehouse Employee Here: https://RyderCareers.Video/Dis...

20min ago

Go to Apply

Operations Supervisor - Hose Manufacturing

Danfoss • Forest City, NC • 4h ago

Manufacturing & Warehouse

Operations Supervisor - Hose Manufacturing Requisition ID: 46934 Job Location(s): Forest City, NC, US Employment Type: Full Time Segment: Danfoss Power Solutions Segment Job Function: Supply Chain and Operations Work Loc...

4h ago

Go to Apply

Restaurant Manager

Cracker Barrel • Morganton, NC • 9h ago

Retail & Hospitality

They say you are the company you keep - and at Cracker Barrel, we take that seriously. Whether you're greeting guests, rolling out biscuits, or keeping things humming behind the scenes, you make the moments that matter,...

9h ago

Go to Apply

Medical Assistant Team Leader

CaroMont Health • Gastonia, NC • 12h ago

Hospital & Medical

Job Summary : MA Team Lead to work within the credentialed scope of practice. Prepares patient and equipment for exams/procedures. Maintains exam rooms and clinical area. Returns phone messages to patients, pharmacies, e...

12h ago

Go to Apply

Truck Driver on-the-job CDL Training

Roehl Transport • Forest City, NC • 14h ago

Trucking & Construction

On-the-Job CDL Training Program Truck Driving Job Make more of yourself and for yourself. If you qualify, Roehl Transport will pay you to get your CDL ( https://www.roehl.jobs/driving-jobs/cdl-truck-driving-schools ) &am...

14h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.