Back to Jobs search

Branch Manager - Hartsdale, NY

Trustco Bank • Hartsdale, NY • 1h ago

Branch Manager

Reports to: Regional Vice President

Salary: NE18 $55,000 - $100,000 + performance-based monthly and annual bonuses

FLSA Status: Non-Exempt | Supervisory Role: Yes

Why Join Us?

At Trustco Bank, we're committed to fostering a supportive and inclusive workplace where our employees can grow their careers. We believe that our people are our greatest asset and consider our employees as family. We value each team member's contribution and offer a supportive, collaborative work environment. In this role, you'll have the opportunity to lead a talented team, make a positive impact in our community, and be rewarded for your success.

We believe that investing in our employees means investing in the future of our company. As a valued team member, you will be eligible for a generous compensation and benefits package that includes: medical, dental and vision insurance, a health savings account with an annual employer contribution, a 401(k) retirement plan with generous employer match, paid time off plus 11 paid federal holidays, training and professional development programs, tuition reimbursement, reduced fees and rates on certain loan products, and much more!

About the Branch Manager Role

We're looking for a dynamic and results-driven Branch Manager to lead the daily operations of a full-service branch. In this role, you'll oversee all aspects of branch performance-from sales and customer service to lending, operations, and security. You'll inspire and coach your team, foster strong customer relationships, and drive growth through new business development, referrals, and client retention.

The ideal candidate thrives in a leadership role, has a passion for delivering exceptional service, and can balance operational efficiency with strategic business growth.

Key Responsibilities

Lead and manage all branch operations, ensuring exceptional customer service and operational excellence.

Develop new deposit, loan, and business opportunities while achieving branch sales and retention goals.

Build and promote the branch's identity, fostering a sales-driven and customer-focused culture.

Supervise, coach, and evaluate team members including Assistant Branch Managers, Head Teller, and Tellers.

Conduct staff training, regular team meetings, and performance reviews.

Effectively execute the selling of new products, services, promotions, and incentive programs to drive growth.

Originate residential, home equity, and installment loans.

Ensure compliance with all bank policies, procedures, and security protocols.

Handle complex customer requests and resolve escalated issues in person or by phone.

Approve significant transactions such as large check cashing, bank checks, and general ledger tickets.

Maintain branch appearance and uphold operational performance standards.

Report regularly to senior management on branch performance, opportunities, and challenges.

This job description is not exhaustive; duties and responsibilities may change at any time with or without notice.

Qualifications

Required

High school diploma or equivalent.

Supervisory experience.

Strong customer service and cash-handling experience.

Excellent verbal communication and interpersonal skills in person, by phone, and via email.

Fluent in English; bilingual a plus

Strong organizational skills with the ability to manage multiple priorities.

Ability to work effectively in a collaborative team environment.

Willingness to participate in ongoing training and development.

Ability to lift 10-20 lbs., stand for extended periods.

Preferred

Bachelor's degree.

Previous banking or financial services experience.

Schedule

Full-time position with hours aligned to branch operations:

Mon-Fri: 8:30 AM - 5:00 PM

Sat: 8:30 AM - 12:00 PM (rotating schedule)

Sun: Closed

Employees may need to remain 15-30 minutes after closing. Occasional evening and weekend work may be required. This includes attending networking events, visiting local businesses/real estate offices, open houses, etc. Occasional travel for training, meetings, or branch support.

Eversource Energy • Norwalk, CT • 19min ago

Management & Administrative

Eversource will not offer immigration-related sponsorship for this position. Applicants who require immigration sponsorship-either now or in the future-should not apply. This includes, but is not limited to, direct compa...

19min ago

Go to Apply

Facility Manager, Bureau of Operations

City of New York • New York, NY • 20min ago

Management & Administrative

Job Description The Bureau of Operations is responsible for Citywide management of the District Health facilities in all five boroughs which comprise over 300,000 square footages of property. Bureau of Operations provide...

20min ago

Go to Apply

Enterprise Services Business Manager, Associate - Technology & Operations

BlackRock • New York, NY • 23min ago

Management & Administrative

About this role About this role Technology & Operations is the backbone of BlackRock's global platform - a diverse team of 4,000+ professionals who design, build, and run the systems that support every aspect of our...

23min ago

Go to Apply

Assistant Vice President; Software Engineer

Bank of America • Jersey City, NJ • 1h ago

Management & Administrative

Assistant Vice President; Software Engineer Jersey City, New Jersey To proceed with your application, you must be at least 18 years of age. Acknowledge Refer a friend To proceed with your application, you must be at leas...

1h ago

Go to Apply

Account Manager - Employee Benefits

Alliant Insurance Services • New York, NY • 4h ago

Management & Administrative

At Alliant Insurance Services, we thrive on creating employee benefits solutions built on the idea that health makes growth possible. As top tier professionals dedicated to solving our clients' health and welfare insuran...

4h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.