Aging Case Aide 2 (Local Government) - Monroe County Area Agency on Aging
Print (https://www.governmentjobs.com/careers/pabureau/jobs/newprint/5150968)
Apply
?
Aging Case Aide 2 (Local Government) - Monroe County Area Agency on Aging
Salary
$33,918.61 Annually
Location
Monroe County, PA
Job Type
Civil Service Permanent Full-Time
Job Number
CSSC-2025-37088-L0609
Department
Local Government
Division
AN Monroe Co Aaa
Opening Date
11/25/2025
Closing Date
12/8/2025 11:59 PM Eastern
Job Code
L0609
Position Number
80000974
Union
SEIU Local 668
Bargaining Unit
LG
Pay Group
LG
Bureau / Division Code
88101145
Bureau / Division
Monroe County Area Agency on Aging
Worksite Address
724 Phillips Street, Suite 102
City
Stroudsburg, Pennsylvania
Zip Code
18360
Contact Name
Susan Pagano
Contact Phone
570.420.3735, Extension 3757
Contact Email
spagano@monroecountypa.gov
Description
Benefits
Questions
THE POSITION
Are you a compassionate individual looking for a rewarding career? If so, join Monroe County Area Agency on Aging as an Aging Case Aide 2 to make a positive impact in the lives of vulnerable, elderly members in our community. We are committed to strengthening family life, assisting individuals in attaining or maintaining independence and self-care, and protecting adults in danger of neglect, abuse, or exploitation . Apply today to support and empower the well being of adults by providing information and assistance so they can remain active, healthy, productive, and independent throughout the community!
DESCRIPTION OF WORK
As an Aging Case Aide 2, you will be tasked with fielding a large volume of incoming calls where you will be responsible for assisting older adults in obtaining a wide range of services. Work involves supporting professional and technical social services personnel in providing information and referral activities to older adults in order to help them better understand the community resources available to meet their individual needs. You will play an active role in identifying and engaging isolated individuals throughout the county, ensuring they are aware of and connected to helpful resources, services, and programs. Additional responsibilities include:
Maintaining up-to-date knowledge regarding community programs and services
Compiling accurate intake and referrals documentation
Interviewing older adults over the phone
Providing detailed explanations relating to the procedurals aspects of obtaining services
Completing Reports of Needs for Protective Services
Representing the agency at fairs and events
Performing miscellaneous administrative tasks as needed
Work Schedule and Additional Information:
Full-time employment. Travel, overtime, and after hour work may be required.
Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
Telework: You will not have the option to telework in this position.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
One year as an Aging Case Aide 1;or
Two years of public contact work, including one year in a human services program;or
Any equivalent combination of experience and training.
Other Requirements:
This particular position also requires you to possess a valid driver's license which is not under suspension.
You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.
You must be able to perform essential job functions.
Legal Requirements:
This position falls under the provisions of the Older Adult Protective Services Act.
Under the Act, a conditional offer of employment will require submission and approval of satisfactory criminal history reports, including but not limited to, PA State Police and FBI clearance.
This position falls under the provisions of the Child Protective Services Law.
Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance.
How to Apply:
Resumes, cover letters, and similar documents willnot be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/test once for this posting.
Your results will be provided via email.
Benefit packages are determined by the county and may vary. Please contact the applicable county human resource office directly to inquire about a specific benefit package.
01
The Commonwealth of Pennsylvania legislatively allows the Department of Aging and Area Agencies on Aging to provide preference to candidates who are 60 years of age or older. Are you 60 years of age or older?
Yes
No
02
Do you possess a valid driver's license which is not under suspension?
Yes
No
03
If you answered "Yes" to the previous question, please provide the issuing state and license number. If you answered "No" @type N/A in the box.
04
How many years of full-time public contact experience do you possess?
2 years or more
1 but less than 2 years
Less than 1 year
None
05
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
06
Do you possess one or more years of full-time public contact experience in a human services program?
Yes
No
07
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
08
How much college coursework have you completed?
If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.organd clicking the Evaluation Services Link.
You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
60 credits or more
30 but less than 60 credits
Less than 30 credits
None
09
If you claimed completion of any amount of college coursework in the above question, have you also completed coursework in the behavioral sciences?
If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If you answer "Yes" to this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.organd clicking the Evaluation Services Link.
You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
Yes
No
10
You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .
Yes
11
WORK BEHAVIOR 1 - INFORMATION AND REFERRAL
Assists with providing consumers and family members with reference information regarding services, programs, and community resources targeted to audiences 60 years of age or older to aid them in making informed choices regarding their needs/decision making. Refers consumers to other agencies, programs, or service providers as needed.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
A. I have experience providing program information to consumers regarding services, programs, or community resources TARGETED TO AUDIENCES 60 YEARS OF AGE OR OLDER, and referred them to other agencies, programs, or service providers as needed.
B. I have experience providing program information to consumers regarding services, programs, or community resources IN ANY HUMAN SERVICE PROGRAM AREA, and referred them to other agencies, programs, or service providers as needed.
C. I have NO experience related to this work behavior.
12
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
The @type(s) consumers you provided information to and @type(s) of information provided
The actual duties you performed
Your level of responsibility
13
WORK BEHAVIOR 2 - ASSISTS CONSUMERS
Assists consumers in applying for, and accessing support options, such as analyzing benefit options, determining their eligibility for benefits, and assisting with the completion of forms/applications (such as PACE/PACENet, Medicare/Medicare Part D, Property, Tax & Rent Rebates, LIHEAP, etc.)
Levels of Performance
Select the "Level of Performance" which best describes your claim.
A. I have experience assisting consumers 60 YEARS OF AGE OR OLDER and their families. My duties included analyzing benefit options, assisting them in determining eligibility for benefits AND assisting with the completion of forms/applications.
B. I have experience assisting consumers IN ANY HUMAN SERVICE PROGRAM AREA. My duties included analyzing benefit options OR assisting them with determining their eligibility for benefits AND assisting with the completion of forms/applications.
C. I have experience assisting consumers IN ANY HUMAN SERVICE PROGRAM AREA. My duties included assisting them with the completion of forms/applications.
D. I have NO experience related to this work behavior.
14
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
The @type(s) of consumer(s) you assisted
The actual duties you performed
Your level of responsibility
15
WORK BEHAVIOR 3 - MAINTAINS ONGOING CASE DOCUMENTATION
Maintains ongoing case documentation (electronic and paper files) of all contacts and referrals made, information provided, work completed, and disposition.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
A. I have experience maintaining ongoing case documentation (electronic and paper files) of all contacts and referrals made, information provided, work completed, and disposition. I utilized the SAMS COMPUTER SYSTEM for my electronic case documentation.
B. I have experience maintaining ongoing case documentation (electronic and paper files) which included 2 OF THE 4 @types of documentation: contacts and referrals made, information provided, work completed, and disposition. I utilized the SAMS COMPUTER SYSTEM for my electronic case documentation.
C. I have experience maintaining ongoing case documentation (electronic and paper files) which included 2 OF THE 4 @types of documentation: contacts and referrals made, information provided, work completed, and disposition. I utilized OTHER TYPES OF COMPUTER SYSTEMS for my electronic case documentation.
D. I have NO experience related to this work behavior.
16
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
The @type(s) of documentation you documented/maintained and @type(s) of databases used for electronic documentation
The actual duties you performed
Your level of responsibility
Required Question
Employer
Commonwealth of Pennsylvania
Address
613 North Street
Harrisburg, Pennsylvania, 17120
Website
http://www.employment.pa.gov
