Strategy and Business Operations Director - United States

Cornerstone onDemand • Boston, MA • 2h ago

Strategy and Business Operations Director

Overview

We are seeking a strategic, execution-focused Director of Strategy and Business Operations to partner directly with the SVP of Global Services & Support. This role is a critical force multiplier-responsible for driving strategic planning, operational excellence, and cross-functional alignment across our global Services and Support organization.

The ideal candidate combines strong business acumen, analytical depth, and operational discipline with the ability to navigate ambiguity, influence without authority, and deliver measurable impact at both the strategic and execution levels.

Key Responsibilities

Strategic Planning & Business Operations

Lead the annual and quarterly business planning processes for the Global Services & Support organization.

Partner with Finance, HR, and Strategy teams to develop budgets, headcount plans, KPIs, and performance scorecards.

Track and report business performance against key metrics (utilization, margin, CSAT/NPS, backlog, etc.), surfacing insights and recommended actions.

Drive operational reviews (QBRs/MBRs) and prepare executive-level materials for the CEO, CFO, and Board discussions.

Executive Partner to the SVP

Serve as a trusted advisor and right-hand partner to the SVP in key meetings, decisions, and initiatives.

Translate strategic priorities into actionable programs and ensure cross-functional accountability and follow-through.

Manage leadership operations - including staff meetings, ELT updates, and organization-wide communications.

Streamline execution and drive clarity around strategic goals, priorities, and success measures across the organization.

Transformation & Strategic Initiatives

Lead strategic programs that advance the organization's transformation agenda (e.g., customer experience redesign, operational efficiency, partner enablement).

Drive cross-functional projects across Services, Support, Product, and Sales to improve scalability and customer outcomes.

Establish governance and frameworks to support global consistency in processes, tools, and delivery models.

Data & Insights

Partner with Business Intelligence and Finance to deliver insights that guide operational and strategic decisions.

Define, monitor, and evolve KPIs that measure performance, productivity, and customer value realization.

Use data storytelling to influence leadership decisions and investment priorities.

Qualifications

10+ years of experience in management consulting, strategy, business operations, or chief of staff roles, ideally within a SaaS, cloud, or technology company.

Strong understanding of professional services, customer success, and support business models.

Exceptional executive communication and presentation skills; comfortable engaging at ELT and board levels.

Proven ability to lead through influence and manage cross-functional initiatives.

Highly analytical with advanced Excel / PowerPoint / data visualization skills.

Experience managing business rhythms (OKRs, QBRs, forecasting, dashboards) and executive governance.

Bachelor's degree required; MBA or advanced degree preferred.

Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com

Similar Jobs

Administrative Assistant - Hybrid Role in Boston

Kelly Services • Boston, MA • 4min ago

Management & Administrative

We're currently seeking a skilled Administrative Assistant for a hybrid role in Boston, MA 02215 supporting a high-performing Major Gifts team. This role is a great fit for someone with experience in administrative suppo...

4min ago

Go to Apply

ADMINISTRATIVE ASSISTANT (FULL TIME)

Compass Group, North America • Newton, MA • 7min ago

Management & Administrative

Chartwells K12 We are hiring immediately for a full time ADMINISTRATIVE ASSISTANT position. Location: Newton Public Schools - 100 Walnut Street, Newton, Massachusetts 02460. Note: online applications accepted only. Sched...

7min ago

Go to Apply

Admissions Nurse

Boston Health Care for the Homeless Program • Boston, MA • 17min ago

Hospital & Medical

Who We Are: Since 1985, BHCHP's mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. O...

17min ago

Go to Apply

ASSISTANT ATTORNEY GENERAL

State of Massachusetts • Boston, MA • 3h ago

Legal & Paralegal

/ Attention applicants: Do not apply for this position via the MassCareers website. Your application will not be received. // / To apply, follow the link belowto the Attorney General's Office direct application page. www...

3h ago

Go to Apply

Construction Associate - Carpenters

Aerotek • Woburn, MA • 3h ago

Trucking & Construction

We currently have 25 open positions for carpenters and carpenter helpers for a project located in Hudson, NH. The work primarily involves applying specialized materials (similar to tin foil) to walls and sealing them. Ca...

3h ago

Go to Apply

Customer Service Representative

U-Haul • Saugus, MA • 4h ago

Management & Administrative

Location: 66 Broadway Rte 1, Saugus, Massachusetts 01906 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Servic...

4h ago

Go to Apply

Customer Service Associate

Walgreens • Brockton, MA • 4h ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

4h ago

Go to Apply

Customer Service Representative

Robert Half • Brockton, MA • 4h ago

Management & Administrative

Description We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Brockton, Massachusetts. In this role, you will play a vital part in providing exceptional service by eff...

4h ago

Go to Apply

Customer Service Rep I

Fresenius Medical Care North America • Lawrence, MA • 4h ago

Management & Administrative

This is a hybrid position with working hours of M-F 11:30am EST to 8:00pm EST. PURPOSE AND SCOPE: Communicates information and acts as a resource for clients by telephone and fax. Gathers necessary information from clien...

4h ago

Go to Apply

Customer Service

Massachusetts Employer • Beverly, MA • 4h ago

Management & Administrative

Customer Service-Beverly, MA-Temp to Perm Pay Rate: \$25 to \$28 per hour (DOE) 1ST SHIFT 7AM-3:30PM We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at a leading man...

4h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.