Customer Service Representative

WEC Energy Group • Green Bay, WI • 1d ago

WPS, a subsidiary of WEC Energy Group, is seeking Customer Service Representatives in our Green Bay, Wisconsin location. This position is represented by Local No. 420 IUOE.

Pay & Benefits:

Starting pay is $23.10 and offers regular increases per the bargaining agreement.

Benefits include:

Medical/Dental/Vision Plan

401K Plan

Paid Time Off

Paid Holidays

Job Summary

Do you enjoy guiding customers and taking control of various situations in order to resolve issues efficiently while giving customers what they need?

If so, a career at Wisconsin Public Service in the Green Bay Customer Care Center may be a fit for you! We focus on first contact resolution to ensure customer satisfaction, as our #1 goal. This position has a direct impact on the energy that people in our communities use every day.

As a Customer Service Representative, you will be responsible and empowered to take on questions and concerns from our customers. The Customer Care Center operates 24/7 to ensure customers have energy related solutions.

Various shifts are available and candidates must be flexible and available to work any shift that is assigned to them.

Please join us and apply today!

Tentative Start Date: February 2026

Job Responsibilities

Handle residential inquiries relating to billing, payment, mobile app, website and customer moves

Receive Operations @type calls (gas and electric emergency, outage and gas emergency/inquires)

Receive general and miscellaneous inquiries

Use CIS to maintain current and accurate customer information which will be accessed by other departments

May also perform other miscellaneous duties and special projects as assigned

Minimum Qualifications

High School Diploma, HSED or GED

1+ years Customer Service and/or Customer Relations (billing, credit, payment)

Must be able to work and adapt to various hours/shifts and a changing schedule

Availability for 24 hour call out for storm trouble call handling is also required

Preferred Qualifications

Previous care center experience

Previous office/clerical experience

Previous experience working in a union environment

Strong communication skills with the ability to be empathetic with customers

Able to confidently multitask with different systems while on the phone with customers

Proficient with Microsoft Office products

Ability to use good judgement in making decisions

Testing Requirements

Selection System for Customer Service (SACS): This test is a multitasking simulation that places the candidate in a realistic environment and directly measures the candidate's ability to switch among job-related tasks, while maintaining the quality and accuracy critical in customer service positions. This simulation measures 10 competencies that predict success across customer service role. The 10 competencies include customer focus, multitasking, ownership, positive attitude, problem solving, processing speed, quality focus, sales focus, integrity, and words per minute (WPM).

End Date: 12/28/2025

Minimum Posting Range: $23.10

Maximum Posting Range: $31.83

The pay range reflects the minimum and maximum for the position at the time of posting and may be modified in the future. The starting salary/pay within the pay range will be based on several factors, as applicable, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, shift, travel requirements, collective bargaining agreements, and business and organizational needs. At WEC Energy Group, it is not typical for an individual to be hired at or near the top of the range for their role.

WEC Energy Group benefits (https://www.wecenergygroup.com/careers/benefits.htm)

We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary.

Learn more at Careers (https://www.wecenergygroup.com/careers/index.htm)

WEC Energy Group will only employ those who are legally authorized to work in the United States. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

WEC Energy Group and its subsidiaries are Equal Opportunity Employers. As a result, all qualified applicants will receive equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status. The Company also complies with all applicable federal, state and local laws that require it to take affirmative action.

EEO/AA policies and statements (https://www.wecenergygroup.com/careers/equal-employment-opportunity.htm)

Location:

Green Bay, WI, US, 54307-9001

Company: Wisconsin Public Service (WPS)

Req ID: 5928

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