Customer Service Representative

TEKsystems • Franklin, WI • 7h ago

About the Role

We are seeking a Customer Service Representative to support clients and field members primarily through call center operations. You will assist with issues related to the consumer website and mobile app, including login, registration, password resets, navigation, and content questions. This role emphasizes quality over quantity, with longer, more detailed calls averaging 11-13 minutes.

Location: Hybrid (3 days in office, 2 days remote)

Key Responsibilities

Handle approximately 30 calls per day, spending 6-8 hours on the phone.

Deliver a distinctive client experience efficiently and professionally.

Provide effective solutions to inquiries, taking ownership of calls and proactively addressing potential future issues.

Serve as a trusted advocate for Financial Representatives and partner with them to meet client needs.

Educate clients and Financial Representatives on website and self-service capabilities.

Exhibit skill in de-escalating servicing concerns.

Achieve efficiency standards while maintaining exceptional customer service.

Handle phone and transactional responsibilities while safeguarding confidential information.

Multi-task between phone duties and follow-up casework with accuracy and quality.

Research and evaluate possible solutions using available resources.

Schedule & Training

Work Hours: Flexible between 7:00 AM-6:00 PM CST (choose your schedule).

Training: Hybrid, 8:00 AM-4:30 PM CST

Job Type & Location

This is a Contract position based out of Franklin, WI.

Pay and Benefits

The pay range for this position is $20.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Franklin,WI.

Application Deadline

This position is anticipated to close on Dec 9, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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