Supervisor-Field Communications (Communication Maintenance Services)

Eversource Energy • East Berlin, CT • 9h ago

Eversource will not offer immigration-related sponsorship for this position. Applicants who require immigration sponsorship-either now or in the future-should not apply. This includes, but is not limited to, direct company sponsorship, listing Eversource as the employer of record on immigration documents, or any work authorization that requires company involvement or documentation (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, O-1, etc.).

Role and Scope of Position:

Provides leadership for all field aspects of Supervisory Control and Data Acquisition (SCADA) Remote Terminal Units (RTUs) , Data Concentrators at substations, telemetering equipment, substation communication gateways and Human/Machine Interfaces (HMIs) for T&D assets across Eversource.

Provides technical expertise and support to T&D Control Centers, Construction, Test & Maintenance groups, and all Engineering groups. Responsible for cyber security compliance and maintains conformance to all applicable standards for new and existing equipment installation and maintenance.

Actively promotes and enforces a safety-first work environment and positive safety culture. Engages and motivates employees to deliver the best possible customer experience.

Authorizes re-allocation of resources in situations where conflicting priorities exist (ie - greater than expected field employee absence, therefore, crew reconfiguring required)

Drives innovation and change in business processes

Leads area work center activities during manager absence

Represents manager at department, customer, and community meetings

Essential Functions:

Ensures the safe and prompt installation, maintenance, and technical support of critical SCADA hardware and various electronic systems, components, and devices.

Monitors key performance indicators, identifies trends, and takes appropriate actions within his/her jurisdiction.

Responsible for the maintenance and reliability of Telecommunication sites in Connecticut and Western Massachusetts.

Responsible and monitors Infrared Inspections schedules for Substation and Distribution Overhead Circuits.

Sets clear expectations and provides ongoing feedback to employees regarding their performance. Effectively addresses performance issues. Conducts comprehensive performance reviews (per applicable bargaining unit contract).

Responsible for the proper application of local union contracts and agreements. Works with managers and employees to resolve grievances and concerns in a timely and complete manner.

Directs safety awareness and compliance initiatives within the group, and monitors safety performance. Champions efforts to achieve world-class excellence regarding safe work practices and procedures, and safety performance.

Demonstrates and role models a customer-first attitude. Seeks to quickly resolve customer issues by collaborating with employees and other departments.

Supports company mission through proactive use and promotion of Human and Organizational Performance Concepts, Principles and Error Elimination Tools for Event Free Performance.

Fulfills storm duty assignments and participates in on-call rotation as required.

Technical Knowledge/Skill/Education/Licenses/Certifications:

Working knowledge of power system operations, information technology, SCADA, and state-of-the-art equipment monitoring technology.

Thorough knowledge regarding the installation, maintenance and operation of communications and/or automation equipment.

Working knowledge of regulatory requirements and/or utility best practices: such as, Battery & Generator Maintenance - Telecom Sites. FCC Lighting operations.

Education:

Bachelor's degree in electrical engineering, electrical technology or equivalent discipline

Associate degree in electrical engineering, electrical technology or equivalent discipline with minimum of seven (7) years of experience

Experience :

Minimum of five (5) to ten (10) years' experience is required.

Experience in transmission and distribution systems is preferred.

Previous supervisory experience is preferred.

Licenses & Certifications:

Must hold a valid motor vehicle drivers' license

Working Conditions:

Must be available to work emergency restoration assignment as required.

Must be available to travel between MA/CT/NH as necessary.

Please submit a resume with your application.

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Competencies:

Build trusting relationships

Manage and develop people

Foster teamwork and cross-functional collaboration

Lead change

Communicate strategic vision

Create an engaged workforce

Focus on the customer

Take ownership & accountability

Compensation and Benefits:

Eversource offers a competitive total rewards program.Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive.The annual salary range for this position is:

$129,740.00-$144,150.00

Worker Type:

Regular

Number of Openings:

Emergency Response:

Responding to emergency situations to meet customers' needs is part of every employee's role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

EEO Statement :

Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

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