Operations Manager - VBCM (Remote)

Sharecare • Charleston, WV • 1d ago

Job Description:

Sharecare is the leading digital health company that helps people - no matter where they are in their health journey - unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.Sharecare.com.

Job Summary:

The VBCM Operations Manager will report to the Director of Clinical Care Operations, consistently directing and overseeing the objectives and goals of the Value Based Care Management Program. The responsibilities of this role include directly leading and managing teams of Care Managers, providing guidance and supervision, as well as supporting colleague development. The VBCM Operations Manager ensures that the quality, clinical and operational performance objectives of the program are being met. This role is responsible for operational processes and initiatives that support achievement of performance goals and providing support as needed to the Director of Clinical Care Operations.

Essential Job Functions:

Provide consistent development and retention of a team of Care Managers with the support of Operations Leadership and training team.

Act as a mentor and coach to the Care Managers, highlighting development opportunities that will positively impact the greater team and aid in their personal development as a Care Manager.

Provide performance management for the team of Care Managers to include formal performance evaluations and delivery of performance feedback.

Appropriately utilizes diagnostic tools and reports to identify feedback opportunities for colleague performance improvement and recognition.

Continually evaluate performance against objectives for the team, develop strategies and implement initiatives to achieve performance goals.

Interact with CareFirst in a variety of areas such as integration activities, audits, and case management in collaboration with the Director.

Provide clinical/coaching oversight to team to ensure consistency in service delivery to drive contract outcomes.

Collaborate with the Operations Leadership Team to monitor program delivery performance to ensure that contractual requirements as well as the financial, clinical, and quality objectives of the VBCM program are being met.

Participate in the new hire process of Care Managers.

Participate in quality improvement activities.

Specific Skills/ Attributes:

Ability to interpret and understand contract requirements.

Demonstrated critical and analytical thinking.

Track record of ability coaching staff to successfully meet performance goals.

Exceptional problem-solving and decision-making skills in a collaborative team and matrixed environment.

Demonstrated strategic and creative thinker (i.e., ability to develop and execute plans and can articulate vision, forecast, and anticipate results).

High energy individual with positive, enthusiastic approach. Must be comfortable with ambiguity of program.

Self-directed with exceptional organizational skills.

Excellent verbal and non-verbal communication skills.

Ability to recognize, embrace and support the philosophy, mission, values and vision of Sharecare with leadership practices.

Qualifications:

Current licensure as a Registered Nurse is required; Compact state preferred

Bachelor's degree preferred

5+ years' experience in Care/Case Management

NCQA experience preferred

Certified Case Manager preferred

Prior management and supervision of a clinical team is preferred.

Health Plan experience is required.

Demonstrates computer competencies to include electronic medical records, word processing, spreadsheet, presentation preparation, and. Demonstrated ability to learn customized computer applications.

Maximize all technology inclusive of Microsoft Teams, Microsoft Word, Microsoft Excel, Microsoft Outlook, laptop computers, and all other relevant unified communication technologies.

This position will be based from a home office which must satisfy all HIPAA requirements and minimum internet connectivity requirements.

Ability to communicate with members, other members of the team, physicians, and plan representatives.

Ability to effectively present information to audiences with a variety of knowledge/skill levels

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.

Similar Jobs

Consumer Services Specialist (Remote)

UMB Bank • Charleston, WV • 4h ago

Management & Administrative

We are currently hiring for our next call center class that will start Monday, January 26th, 2026 . The Consumer Services Specialist is responsible for delivering the Unparalleled Customer Experience and build relationsh...

4h ago

Go to Apply

Senior Director, Customer Marketing

Trellix • Charleston, WV • 6h ago

Management & Administrative

Job Title: Senior Director, Customer Marketing About Trellix: Trellix, the trusted CISO ally, is redefining the future of cybersecurity and soulful work. Our comprehensive, GenAI-powered platform helps organizations conf...

6h ago

Go to Apply

Manager, Account Management

Hilton • Charleston, WV • 13h ago

Management & Administrative

The location for this position is virtual/remote This is your chance to be part of our in-house Hilton Supply Management (HSM) team that supports our brands, owners, and operators! HSM has transformed how supply chain an...

13h ago

Go to Apply

NetSuite Account Manager

Oracle • Charleston, WV • 17h ago

Management & Administrative

Job Description Overview NetSuite was the FIRST Cloud ERP company and is experiencing record growth, with over 20,000 customers, NetSuite is outstanding in the market with its ability to work with small startups to large...

17h ago

Go to Apply

NetSuite Account Manager

Oracle • Charleston, WV • 17h ago

Management & Administrative

Job Description Overview NetSuite was the FIRST Cloud ERP company and is experiencing record growth, With over 20,000 customers, NetSuite is outstanding in the market with its ability to work with small startups to large...

17h ago

Go to Apply

Regional Strategic Account Manager - Technology Integrators

GCG • Charleston, WV • 17h ago

Management & Administrative

Overview GCG is currently seeking arelationship-driven, results-oriented Regional Strategic Account Manager to join our Low Voltage team . In this role, you'll report to the VP of our Security Integrators / Low Voltage t...

17h ago

Go to Apply

Quality Assurance Manager

ResCare Inc. • Charleston, WV • 17h ago

Management & Administrative

Requisition: 2025-170474 Quality Assurance Manager Job Locations US-WV-DUNBAR | US-WV-CHARLESTON ID 2025-170474 Line of Business StepStone Family & Youth Services Position Type Full-Time Pay Min USD $42,000.00/Yr. Pa...

17h ago

Go to Apply

Senior Artificial Intelligence (AI) Consultant

Highmark Health • Charleston, WV • 23h ago

Management & Administrative

Company : Highmark Health Job Description : JOB SUMMARY This job is responsible for collaborating with leaders to understand their business objectives and challenges and providing expert guidance on the integration of ar...

23h ago

Go to Apply

Product Marketing Manager - AI Networking

Cisco • Charleston, WV • 1d ago

Management & Administrative

Remote United States The application window is expected to close on 12/12/25 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. Meet the Team Join a high-...

1d ago

Go to Apply

Account Operations Manager - Fleet Program and Uniforms

CBRE • Charleston, WV • 1d ago

Management & Administrative

Account Operations Manager - Fleet Program and Uniforms Job ID 248458 Posted 21-Nov-2025 Service line GWS Segment Role @type Full-time Areas of Interest Project Management Location(s) Charlotte - North Carolina - United...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.