Back to Jobs search

Branch Manager I - Valatie, NY

Trustco Bank • Valatie, NY • 1h ago

Branch Manager

Reports to: Regional Vice President

Salary: NE18 $55,000 - $100,000 + performance-based monthly and annual bonuses

FLSA Status: Non-Exempt | Supervisory Role: Yes

Why Join Us?

At Trustco Bank, we're committed to fostering a supportive and inclusive workplace where our employees can grow their careers. We believe that our people are our greatest asset and consider our employees as family. We value each team member's contribution and offer a supportive, collaborative work environment. In this role, you'll have the opportunity to lead a talented team, make a positive impact in our community, and be rewarded for your success.

We believe that investing in our employees means investing in the future of our company. As a valued team member, you will be eligible for a generous compensation and benefits package that includes: medical, dental and vision insurance, a health savings account with an annual employer contribution, a 401(k) retirement plan with generous employer match, paid time off plus 11 paid federal holidays, training and professional development programs, tuition reimbursement, reduced fees and rates on certain loan products, and much more!

About the Branch Manager Role

We're looking for a dynamic and results-driven Branch Manager to lead the daily operations of a full-service branch. In this role, you'll oversee all aspects of branch performance-from sales and customer service to lending, operations, and security. You'll inspire and coach your team, foster strong customer relationships, and drive growth through new business development, referrals, and client retention.

The ideal candidate thrives in a leadership role, has a passion for delivering exceptional service, and can balance operational efficiency with strategic business growth.

Key Responsibilities

Lead and manage all branch operations, ensuring exceptional customer service and operational excellence.

Develop new deposit, loan, and business opportunities while achieving branch sales and retention goals.

Build and promote the branch's identity, fostering a sales-driven and customer-focused culture.

Supervise, coach, and evaluate team members including Assistant Branch Managers, Head Teller, and Tellers.

Conduct staff training, regular team meetings, and performance reviews.

Effectively execute the selling of new products, services, promotions, and incentive programs to drive growth.

Originate residential, home equity, and installment loans.

Ensure compliance with all bank policies, procedures, and security protocols.

Handle complex customer requests and resolve escalated issues in person or by phone.

Approve significant transactions such as large check cashing, bank checks, and general ledger tickets.

Maintain branch appearance and uphold operational performance standards.

Report regularly to senior management on branch performance, opportunities, and challenges.

This job description is not exhaustive; duties and responsibilities may change at any time with or without notice.

Qualifications

Required

High school diploma or equivalent.

Supervisory experience.

Strong customer service and cash-handling experience.

Excellent verbal communication and interpersonal skills in person, by phone, and via email.

Fluent in English; bilingual a plus

Strong organizational skills with the ability to manage multiple priorities.

Ability to work effectively in a collaborative team environment.

Willingness to participate in ongoing training and development.

Ability to lift 10-20 lbs., stand for extended periods.

Preferred

Bachelor's degree.

Previous banking or financial services experience.

Schedule

Full-time position with hours aligned to branch operations:

Mon-Wed: 8:30 AM - 5:00 PM

Tue: 8:30 AM - 3:00 PM

Thu-Fri: 8:30 AM - 6:00 PM

Sat: 8:30 AM - 12:00 PM (rotating schedule)

Sun: Closed

Employees may need to remain 15-30 minutes after closing. Occasional evening and weekend work may be required. This includes attending networking events, visiting local businesses/real estate offices, open houses, etc. Occasional travel for training, meetings, or branch support.

Equal Employment Opportunity Statement:

Trustco Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, or protected veteran status. This includes, but is not limited to, the following:

Hiring, placement, upgrading, transfer, demotion or promotion Recruitment, advertising or solicitation for employment Treatment during employment Rates of pay or other forms of compensation Selection for training, including apprenticeship Layoff or termination

It is the policy of Trustco Bank to cooperate to the fullest extent with the applicable regulations of the Civil Rights Act and any legislation on Equal Employment Opportunity.

Similar Jobs

Demand Gen Marketing Manager

Logitech • Albany, NY • 4h ago

Management & Administrative

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way. The Role: The Demand Generation Marketing Manager will develop, execut...

4h ago

Go to Apply

Administrative Clerk

New York State Civil Service • Albany, NY • 4h ago

Management & Administrative

NY HELP No Agency Senate, NYS Title Administrative Clerk Occupational Category Clerical, Secretarial, Office Aide Salary Grade NS Bargaining Unit M/C - Managerial/Confidential (Unrepresented) Salary Range From $40000 to...

4h ago

Go to Apply

Account Operations Manager - Fleet Program and Uniforms

CBRE • Albany, NY • 4h ago

Management & Administrative

Account Operations Manager - Fleet Program and Uniforms Job ID 248458 Posted 21-Nov-2025 Service line GWS Segment Role @type Full-time Areas of Interest Project Management Location(s) Charlotte - North Carolina - United...

4h ago

Go to Apply

Administrative Assistant $30/HR

TEKsystems • Albany, NY • 5h ago

Management & Administrative

IMMEDIATE ADMINISTRATIVE ASSISTANT OPENING OPPORTUNITY TO WORK FOR ONE OF THE LARGEST GOVERNMENT AFFAIRS ORGANIZATIONS IN THE AREA FULL TIME JOB OPPORTUNITY MONDAY - FRIDAY ALBANY, NY (IN OFFICE ONLY) Qualifications: 3 y...

5h ago

Go to Apply

Office Assistant 2

Department of State • Albany, NY • 8h ago

Management & Administrative

Duties Description The Office Assistant 2 duties in Office of Administrative Hearings will include but are not limited to the following: Schedule hearings for the Office of Administrative Hearings (OAH). Process decision...

8h ago

Go to Apply

Senior Talent Acquisition Configuration Developer - Phenom

CVS Health • Albany, NY • 11h ago

Management & Administrative

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions compan...

11h ago

Go to Apply

Strategy Manager | Sales & Commerce | Energy/Chemicals & Natural Resources

Accenture • Albany, NY • 20h ago

Management & Administrative

We are: Accenture Song accelerates growth and value for our clients through sustained customer relevance.? Our capabilities span ideation to execution: growth, product and experience design; technology and experience pla...

20h ago

Go to Apply

Customer Service Technology Business Consultant - CMT

Accenture • Albany, NY • 1d ago

Management & Administrative

We Are: Accenture Song-a new breed of agency that's all about the Experience. For us, customer experience is not an add-on; it's foundational to who we are and how we empower our clients. As the world's largest, most dis...

1d ago

Go to Apply

Manager, Client Development Affiliate Marketing, Capital One Ad Solutions (Remote)

Capital One • Albany, NY • 1d ago

Management & Administrative

Manager, Client Development Affiliate Marketing, Capital One Ad Solutions (Remote) Capital One Ad Solutions is looking for a Strategic Client Manager to join the Partnerships Team. You'll be responsible for partnering wi...

1d ago

Go to Apply

Data & AI Supply Chain & Operations Strategy Consultant - Manager

Accenture • Albany, NY • 1d ago

Management & Administrative

Preferred Locations: Chicago and New York Ciity Data & AI Strategy Consultant - Supply Chain We are looking for a Data & AI Strategy Consultant to join our Data & AI Strategy Consulting team, specializing in...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.