Intensive Case Manager - Health Professional III
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Intensive Case Manager - Health Professional III
Salary
$64,728.00 - $77,688.00 Annually
Location
Jefferson County, CO
Job Type
Full Time
Job Number
IIC-06956 11/24/2025
Department
Colorado Department of Human Services
Division
OBH (Office of Behavioral Health)
Opening Date
11/24/2025
Closing Date
12/8/2025 11:59 PM Mountain
FLSA
Determined by Position
Type of Announcement
This position is open only to Colorado state residents.
Primary Physical Work Address
7929 W 105th Place, Westminster, CO
FLSA Status
Exempt; position is not eligible for overtime compensation.
Department Contact Information
jerusalen.marshall@state.co.us
Salary Note
Although the full salary range for this position is provided, appointments are typically made at or near the range minimum.
How To Apply
Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.
Description
Benefits
Questions
Department Information
This position is open to Colorado residents only
You are required to work at your assigned work location during your scheduled work times.
This position will comply with OCFMH/Mental Health Transitional Living Homes current
working arrangements.
Please note: Work arrangements are subject to change at any time.
About the Mental Health Transitional Living Homes
The CDHS Office of Civil and Forensic Mental Health's Transitional Living Homes Program was created to increase bed capacity for persons in need of residential behavioral health treatment. House Bill (HB) 22-1303 has authorized new beds to be used for persons needing residential services at a less restrictive level of care and to reduce and eliminate the backlog of such persons in more restrictive settings. HB 22-1303 directs the Department of Human Services and the Department of Health Care and Policy Financing to create, develop, or contract to add at least 125 additional beds at mental health residential treatment facilities (treatment facilities) throughout the state for adults in need of ongoing supportive services. The bill also requires that the department renovate a building at the mental health hospital at Fort Logan to create at least 16 additional civil beds for such persons. These beds serve as a step-down option from inpatient care and as a step-up when deemed medically necessary and lower-level of care settings can no longer adequately and safely provide effective care.
Description of Job
About the Position:
This position is responsible for identifying placement resources across the State, establishing relationships with those stakeholders, developing processes to facilitate good and complete referrals, and liaising between the MHTL Homes Team and the placement locations. This position requires specialized knowledge regarding complex systems issues and points of access within those systems. This position will collaborate with the MHTL Homes Team regarding best referral options to ensure good referrals are made, client needs can be met, and cross-entity relationships are strengthened. This position will engage in problem solving and critical thinking to ensure referral submissions are complete, timely, and tracked. It is expected this position will develop working relationships across the MHTL Homes Team as well as potential referral entities.
This position is responsible for educating and collaborating with the MHTL Homes Team regarding community resources and proactively identifying and resolving potential barriers. This position will require case coordination skills, identification and development of process and procedure, apply critical thinking and analytical skills, and communicate effectively with others.This will include determining how to create and coordinate tracking processes to ensure timely referral response and ongoing cross departmental training. Lastly, this position analyzes problematic cases by anticipating barriers, assessing each barrier, and reaching conclusions that may result in new internal processes, systems, or education.
The role of the Intensive Case Manager includes providing support and education to people with mental illness
and to community stakeholders regarding illness and care options in the community. This position begins collaboration
with the MHTL Homes Team at time of admission and throughout the course of their treatment. This position facilitates referrals for housing and assists in coordination and linkage of any other resource the individual may need upon discharge (identification cards, social security cards, green cards, birth certificates, vouchers, etc.). This may include completion of various assessments, collaborating on community reintegration plans with clients, etcetera. This position is expected to meet with clients as necessary, monitor progress towards discharge, monitor all discharge referrals, maintain confidentiality, and make site visits to potential referral entities as often as is necessary to both build relationships with the various locations and assess continuity of care.
Duties in this position include:
Community and Stakeholder Liaison:
Responsible for identifying stakeholders and community resources throughout the entire State of Colorado, establishing relationships, and sharing information. In order to do so effectively, this position engages in site visits in preparation for clients transitioning/discharging to their next step in their treatment, developing educational materials to provide to treatment and placement locations, as well as educational materials to provide to MHTL Homes Team.
Remains in communication with all treatment and placement locations to track bed availability and engage in post-discharge follow up. In addition, this position will obtain and submit all referral documentation, monitor the progress and outcome of each referral, and provide feedback to the MHTL Homes Team and leadership.
In collaboration with the Admissions & Coordination Team supports streamlined, timely, and appropriate referrals to the MHTL Homes.
Discharge and Transition Planning, Placement, & Referrals:
Responsible for knowing what information and materials are required for referrals to each placement location and is tasked with collaborating with the MHTL Homes Team to ensure referral packets are complete and accurate. This information is necessary to prepare clients for discharge from the MHTL Homes services and to ensure clients have the appropriate discharge services in place at time of discharge. Should additional documentation or information be required such as identification cards, green cards, social security cards, etc.
Supports acquisition of those items. Once a referral for discharge is submitted, this position tracks the status of each referral and remains in communication with placement locations until the referral is closed. In order to do so, this position creates effective and efficient mechanisms for tracking and outcomes.
Establishes practices on behalf of the MHTL Homes Team with placement sites that are mutually effective and include documentation needs and timeframes. Throughout the process, this position maintains stakeholder relationships by soliciting feedback regarding processes and goodness of fit of the various clients in their care admitted from the MHTL Homes.
Partners with placement sites across the State and engage in site visits to best learn the facility, establish relationships, and will serve as the liaison should any placement site like to visit the MHTL Home.
Develop Protocols and Processes:
Responsible for establishing relationships with community agencies and developing comprehensive contacts to utilize for facilitation of referrals for discharge and transition planning purposes.
Analyzes patient needs and various office services and procedures to develop and implement protocols for the MHTL Homes regarding client placement processes.
Participates in education and training, remains current in multiple system agencies and community entry points, updates internal protocols and processes, and shares resources with MHTL Homes Team.
Other Duties as Assigned:
Other duties as assigned
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
Minimum Qualifications:
Experience Only:
Six (6) years of relevant experience in Behavioral health, mental health, substance use, congregate care settings, residential settings, case management or relevant to the work assigned to this position
OR
Education and Experience:
A combination of related education (Health or Human Social Services degree), and/or relevant experience in an occupation related to the work assigned equal to six (6) years.
Preferred Qualifications:
Previous state employee
Experience in Behavioral health, mental health, substance use, congregate care settings, residential settings, case management, community outreach
Bachelor's degree in Health or human/ social service or related field or equivalent combination of education and experience
Conditions of employment:
Full Background Check: CBI name check and fingerprint check, ICON Colorado court database, Medicare fraud database, Reference Checks, Professional License verification (licensure requirements), Drug Screen, PREA (Division of Youth Services), Trails check (direct contact with children), CAPS (direct contact with adults - Mental Health Institutes, Regional Centers, Veterans Community Living Centers)
Motor Vehicle Check , if the employee will drive a state-owned vehicle, either in an on-going capacity while performing their normal day-to-day job duties OR on occasion for training/meetings/client visits/etc.
Must possess a valid, non-restricted Colorado Driver's License or an non-restricted U.S. Driver's License for positions within 30 miles of the CO state border
Out-of-State Driver's License holders must obtain a valid, non-restricted Colorado Driver's License within 30 days of employment start date.
Due to the juvenile population served at the MHH facilities, incumbents of this position must be at least 21 years of age.
May need to travel to other state locations, transport patients to community appointments
Travel -This position may require travel to the various state-run MHTL Homes and to in-person meetings and/or team building activities.
Former State employees who were disciplinarily terminated or resigned in lieu of termination must:
Disclose that information on the application.
Provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position.
Provide the employee number from the applicant's prior State employment. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS.
CDHS Selection Process Explanation
Employment history is calculated on a full-time basis (40/hrs per week). Part-time employment is calculated on a prorated basis to determine qualifications. Be sure your application specifically addresses your qualifications, experience, work products, and accomplishments as they relate to the position and minimum requirements.
Preferred Qualifications & Competencies:
Relevant years of state service experience.
Minimum Qualification Screening Process
A Human Resources Analyst will review the work experience/job duties sections of the online job application to determine whether your experience meets the minimum qualifications for the position. You must complete the official State of Colorado online application. Cover letters and resumes WILL NOT be reviewed during the minimum qualifications screening process. You must specifically document your work experience and qualifications. Do not use "see resume" or "see attached."
You must meet the minimum qualifications to continue in the selection process. Part-time work experience will be prorated. Comparative Analysis Process - Structured
Application Review
After minimum qualification screening, the comparative analysis process will involve a review and rating of all the information you submit. The comparative analysis step may also include your results from an eSkills Test.
Your Work Experience/Job Duties
Document your work experience/job duties to the extent to which you possess the skills, education, experience, minimum qualifications, and preferred qualifications.
If listed, answer all supplemental questions as your answers to these questions will be evaluated during this phase. Provide at least 4-8 sentences for each supplemental question.
Supplemental Questions
Answer the supplemental questions completely and thoughtfully. We will rate your answers based on the content of your response and your writing skills (spelling, grammar, and clarity of your writing).
Appeal Rights
You may file an appeal with the State Personnel Board or request a review by the State Personnel Director if your application is eliminated. You will find the appeals process, the official appeal form, and how to deliver it on the State Personnel Board (https://spb.colorado.gov/) website.
You or your representative must sign and submit the official appeal form for review.
You can find the official appeal form here (https://spb.colorado.gov/sites/spb/files/documents/Consolidated%20Appeal%20-%20Form%20-%202025.pdf) .
You must be deliver the official appeal form to the State Personnel Board:
By email (dpa_state.personnelboard@state.co.us), or
Postmarked in US Mail to(1525 Sherman Street, 4th Floor, Denver CO 80203, or
Hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or
Faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department's action.
Contact the State Personnel Board for assistance:
At (303) 866-3300, or
Refer to the Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, within the Rules (https://spb.colorado.gov/board-rules) webpage.
Supplemental Information
How to apply to the State of Colorado (https://www.youtube.com/watch?v=bKuwGdPpOW0) (Youtube Video, Runtime 3:59, Closed Captions Available)
The Assessment Process (https://cdhs.colorado.gov/information-for-job-applicants#assessment-process)
For Statewide Hiring Freeze NON-EXEMPTED position ONLY :
This job offer is contingent upon funding availability from all sources, including state and federal (if applicable), to start or continue.
For additional recruiting questions, please contact jerusalen.marshall@state.co.us
About Us & Benefits
If your goal is to build a career that makes a difference, join the dedicated people of the Colorado Department of Human Services (https://www.colorado.gov/cdhs) (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. Each of us is committed to contributing to a safe and accessible CDHS . In addition to a great location and rewarding and meaningful work, we offer:
Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans
Medical (https://dhr.colorado.gov/state-employees/state-employee-benefits/medical-benefits) and dental (https://dhr.colorado.gov/state-employees/state-employee-benefits/dental-insurance) health plans
Employer supplemented Health Savings Account
Paid life insurance
Short- and long-term disability coverage (https://dhr.colorado.gov/state-employees/state-employee-benefits/disability-insurance)
11 paid holidays per year plus vacation and sick leave
State of Colorado Employee BenefitHub Resource Center (https://stateofcolorado.benefithub.com/app/home)
Employee Wellness program
Excellent work-life programs, such as flexible schedules, training and more
Remote work arrangements for eligible positions
*Some positions may qualify for the Public Service Loan Forgiveness Program (https://dhr.colorado.gov/dhr-resources/student-loan-forgiveness-programs) .
Our Values
We believe in a people-first approach: We prioritize the needs, well-being, and dignity of the individuals, families and communities we serve. We commit to respect, fairness and access in every decision, policy and interaction. We engage client voices and experiences in the development and implementation of the services we provide.
Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.
We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.
Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.
We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.
Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.
ADA Accommodations
CDHS is committed to a Colorado for ALL qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment.
This includes completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or performing essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to cdhs_ada@state.co.us .
EEO Statement
The State of Colorado is an equal opportunity employer
We are committed to increasing a "Colorado for ALL" of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of all backgrounds and abilities. The State of Colorado believes that a "Colorado for ALL" drives our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
Additional Support For Your Application
Toll Free Applicant Technical Support
If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV technical support at 855-524-5627 Mon-Fri between 6 am and 6 pm (Pacific Time). Helpful hints: if you are having difficulty uploading or attaching documents to your application 1) ensure your documents are PDF or Microsoft Word files and 2) close the document before you attempt to upload (attach) it.
The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits
Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.
01
If you are a current or former State of Colorado employee, please list your employee number (starts with 997...). Failure to provide this requested information may render your application incomplete, and you may no longer be considered for the position.
02
Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application. In the space below, please provide an explanation as to why the prior termination or resignation should NOT disqualify your application from the current position.
03
Your legal name is used in the hiring process for background checks. Did you use your full legal name in your application? If not, please update your information before submitting your application.
Yes
No
04
(Multiple Choice) The bottom of this job announcement provides links to additional information on how to apply, the assessment process, toll free applicant technical support, and about how the State of Colorado is an equal opportunity employer. Please acknowledge below that you have read the information provided in these links.
This information is available to me and I have read this information.
I am unable to access the links with this information on the job posting. (If you select this option, please contact the recruiter, whose information is listed on this announcement, so that they can send this information directly to you.)
05
Describe a time when you had to manage a crisis situation involving a client with a mental health challenge. What was the situation, what steps did you take to de-escalate it, and what was the outcome?
06
Our transitional living homes prioritize helping clients develop skills for independent living. Provide an example of how you would work with a client to set and achieve a goal related to self-sufficiency (e.g., budgeting, finding employment, managing medication).
07
Intensive Case Management requires strong collaboration with a variety of professionals and external agencies. Describe your experience working as part of an interdisciplinary team or coordinating care with community partners.
08
Transitional living can present unique challenges, and clients often have co-occurring issues. How do you maintain professional boundaries while demonstrating empathy and building trust with clients who may have complex needs and histories?
09
Imagine you have a new client who is hesitant to engage in services. What strategies would you use to build rapport and motivate them to participate in their treatment plan?
Required Question
Employer
State of Colorado
Address
See the full announcement by clicking
the "Printer" icon located above the job title
Location varies by announcement, Colorado, --
Website
https://careers.colorado.gov/
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