Customer Service Representative

UnitedHealth Group • Texas, Texas • 1w ago

This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This position is full-time. Employees are required to work our normal business hours of operation (7:00AM - 7:00PM CST)

5:00AM - 5:00PM M-F, Pacific Time

6:00AM - 6:00PM M-F, Mountain Time

7:00AM - 7:00PM M-F, Central Time

8:00AM - 8:00PM M-F, Eastern Time

Open most Holidays. It may be necessary, given the business need, to work occasional overtime.

The training will be a total of 6 weeks which includes 3.5 weeks of virtual classroom training, 1.5 weeks shadowing a peer/training and 1 week of nesting. Your schedule during the Training and Nesting Period will be Monday - Friday (8:30AM- 5:00PM CST)

6:30AM - 3:00PM Pacific Time

7:30AM - 4:00PM Mountain Time

8:30AM - 5:00PM Central Time

9:30AM - 6:00PM Eastern Time

Primary Responsibilities:

Ability to work in paperless environment using only authorized online tools

Respond to incoming calls from our providers and patients on issues related to prescription status inquiries and assisting with order delivery

Ask appropriate questions and listen actively while documenting required information in computer systems

Identify issues and communicate solutions and steps to providers and patients with prescription orders and reorders

Make outbound calls to providers and patients on prescription orders and payment issues based on business need

This role is equally challenging and rewarding. You'll be called on to research complex issues pertaining to member prescription and/or pharmacy benefits across multiple databases which requires fluency in computer navigation and toggling while confidently and compassionately engaging with the caller.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma / GED

Must be 18 years of age OR Older

6+ months of experience in a related Customer Service environment using phones and computers as the primary job tools

Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications

Ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner

Required to submit / upload updated copy of resume in your profile

Experience with Microsoft Office Suite (Microsoft Word, Microsoft Excel & Microsoft Outlook)

Ability to work through peak season (January - February blackout for PTO)

Ability to work full time. Employees are required to have flexibility to work any of our 40 hour week shift schedules during our normal business hours of operation: 5:00AM - 5:00PM M-F Pacific Time, 6:00AM - 6:00PM M-F Mountain Time, 7:00AM - 7:00PM M-F Central Time and 8:00AM - 8:00PM M-F Eastern Time

Telecommuting Requirements:

Ability to keep all company sensitive documents secure (if applicable)

Required to have a dedicated work area established that is separated from other living areas and provides information privacy

Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 - $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Similar Jobs

Sr Manager, Mechanical Engineering (Onsite)

RTX Corporation • Richardson, TX • 1h ago

Management & Administrative

Date Posted: 2025-12-03 Country: United States of America Location: HTX36: Richardson, TX 3200 E Renner Rd , Richardson, TX, 75082-2402 USA Position Role Type: Onsite U.S. Citizen, U.S. Person, or Immigration Status Requ...

1h ago

Go to Apply

Service Engineer

Safran • Grand Prairie, TX • 1h ago

Management & Administrative

Service Engineer Job details General information Entity Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to...

1h ago

Go to Apply

Sales Account Manager

CAE USA INC • Dallas, TX • 1h ago

Management & Administrative

About This Role Account Manager - Maintenance Training (Level I Territory) About CAE CAE is a global leader in aviation training, trusted by airlines, business aviation operators, and maintenance organizations worldwide....

1h ago

Go to Apply

Sales and Service Associate

24 Hour Fitness, INC. • The Woodlands, TX • 1h ago

Management & Administrative

FULL-TIME Part-time LOCATION 1800 Lake Woodland Drive The Woodlands TX 77380 Who we are At 24 Hour Fitness, we are dedicated to our mission of creating a healthier, happier world. We are passionate about providing a fitn...

1h ago

Go to Apply

Sales and Service Associate

24 Hour Fitness, INC. • Richardson, TX • 1h ago

Management & Administrative

FULL-TIME Part-time LOCATION 1375 E. Campbell Rd Richardson TX 75081 Who we are At 24 Hour Fitness, we are dedicated to our mission of creating a healthier, happier world. We are passionate about providing a fitness comm...

1h ago

Go to Apply

Sales Account Manager

Reyes Holdings • La Grange, TX • 1h ago

Management & Administrative

Position Responsibilities: Achieve sales goals within assigned timeframes that meet monthly business objectives while actively acquiring new business and maintaining established distribution Accomplish timely and product...

1h ago

Go to Apply

Sales Desk Manager

Lithia & Driveway • Katy, TX • 1h ago

Management & Administrative

Dealership:L0359 Katy Honda Katy Honda We are part of Lithia Motors, a Fortune 500 (#124! - 2024), publicly traded (NYSE: LAD) company that is on the fast track to even more success and development. Being one of the larg...

1h ago

Go to Apply

Applications Sales Manager

Oracle • Austin, TX • 1h ago

Management & Administrative

Job Description Sells Oracle On Premise Applications directly or via partners to a Vertical and a Horizontal Market. The role is a Field Sales Rep supporting On Premise application customers in the upmarket diversified i...

1h ago

Go to Apply

Retina Sales Manager - National

Bausch + Lomb • Dallas, TX • 1h ago

Management & Administrative

Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the worldfrom the moment of birth through every phase of life. O...

1h ago

Go to Apply

Commercial Sales Manager

AutoZone, Inc. • Corpus Christi, TX • 1h ago

Management & Administrative

Job Description The Commercial Sales Team at AutoZone plays a pivotal role in driving growth across our professional customer base. Focused on delivering quality parts, reliable service, and dedicated support, this team...

1h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.