Travel Account Manager I - Chase Travel

JPMorgan Chase • Rochester, NY • 3h ago

Elevate your career in travel and account management by cultivating strong client relationships and delivering exceptional service.

As a Travel Account Manager I in Chase Travel, you will play a pivotal role in delivering client agreements and enhancing partnerships. Your deep understanding of data driven processes and insights, preferably in the Corporate Travel industry, will support the oversight of consulting contracts and services. A strong focus on data will be central to your success-leveraging analytical thinking and technology tools to interpret client data, identify optimization opportunities, and craft compelling data-driven narratives. Your ability to translate complex data into actionable insights through storytelling will foster collaboration and drive strategic improvements. By proposing and implementing enhancements to current processes, you'll help ensure service delivery that consistently exceeds client expectations.

Job Responsibilities

Serve as a liaison between internal teams and clients, ensuring alignment on contracts and consulting services, particularly in the area of gathering client data, processing and storing data, and loading the data into our data warehouse and visualization tools (ETL).

Use data and technology tools to identify and propose business optimization solutions.

Build and maintain professional relationships, anticipating client needs with personalized support.

Analyze and interpret client data to develop actionable reports and recommendations.

Own the end-to-end client reporting process, from data gathering to execution and delivery.

Apply data analysis techniques to ensure timely, accurate, and impactful reporting.

Manage customer escalations, collaborating across teams to resolve issues effectively.

Required qualifications, capabilities, and skills

Minimum of 2 years of experience in travel account management, data analysis, or similar client-facing roles.

Proficiency in data visualization tools such as Tableau, Power BI, or equivalent platforms.

Experience with SQL, Microsoft Access, and database management tools (e.g., SQL Server Management Studio).

Strong analytical skills with the ability to synthesize complex data into clear insights.

Proven ability to develop professional relationships, anticipate client needs, and provide personalized support.

Effective conflict management and stakeholder engagement skills.

Excellent verbal and written communication, with storytelling capabilities to convey insights.

Familiarity with travel management technology tools and corporate travel operations.

Curiosity and experience using generative AI and large language models (LLMs) such as Gemini, ChatGPT, Copilot, Perplexity, Grok, and Claude to enhance productivity and insight generation.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary

CO $58,900.00 - $98,000.00; MN $58,900.00 - $98,000.00; NV $58,900.00 - $91,000.00; MD $65,600.00 - $107,000.00 / year; NJ $58,900.00 - $107,000.00 / year; CT $65,600.00 - $107,000.00 / year; CA $68,640.00 - $107,000.00 / year; RI $65,600.00 - $98,000.00; WA $77,968.80 - $107,000.00 / year; HI $65,600.00 - $98,000.00; IL $58,900.00 - $98,000.00; NY $60,405.80 - $107,000.00 / year; Washington,DC $74,300.00 - $107,000.00 / year

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