Retail Lead

LEGOLAND • Kansas City, MO • 55min ago

What you'll bring to the team

As a Retail Shift Lead, you'll bring the energy, leadership, and fun to every shift at SEA LIFE Kansas City! You'll be the go-to person on the floor by supporting daily retail and admissions operations, jumping into host roles when needed, and leading by example to create unforgettable guest experiences. You'll help coach and grow our awesome front-line team, ensuring every guest encounter is filled with world-class service, big smiles, and a touch of magic.?

Qualifications & Experience

Key Responsibilities:

When serving as Supervisor on Duty, we oversee the smooth operation of all attraction departments, including Admissions, Operations, and Retail.

Lead and motivate staff to be guest-obsessed, delivering top-tier customer service throughout every interaction.

Delegate and monitor daily assignments for front-line team members to ensure operational excellence.

Uphold all health and safety policies and procedures, ensuring full compliance across departments.

Manage queues and guest flow within high-traffic areas to optimize efficiency and safety.

Respond promptly and professionally to guest concerns, collaborating with other departments to achieve quick resolutions.

Organize and conduct host training sessions in areas such as health and safety, profit protection, and retail standards, maintaining all required records.

Evaluate workforce performance, providing coaching and development opportunities as needed.

Support your assigned department during non-duty shifts with training, inventory management, scheduling, and team engagement.

Perform additional duties as assigned to ensure seamless operations and an exceptional guest experience.

Education & Experience:

??High school diploma or GED required; college degree preferred.

??Minimum of six months in attractions, entertainment, hospitality, or customer service; experience in a management or leadership role is a plus.

??Proven ability to lead, motivate, and coach a team to deliver world-class guest experiences.

??Strong problem-solving skills with the ability to respond quickly and professionally to guest concerns.

??Passion for entertaining children and families, bringing fun and energy to every interaction.

???Excellent communication, motivational, and interpersonal skills with an outgoing, hands-on leadership style.

??Experience in training, scheduling, inventory management, or other operational support is a plus.

Benefits

The Perks of the Magic ?

?? Fantastic Health Coverage: Enjoy comprehensive medical, dental, and vision benefits to keep you feeling your best.

?? Generous Paid Time Off: Take the time you need to rest, recharge, and come back ready to create more unforgettable moments.

??? Merlin Magic Pass: Share the fun with free entry for you, your family, and friends to our world-famous attractions.

?? Recognition and Rewards: Your hard work does not go unnoticed. Celebrate your achievements with exciting recognition programs.

?? 401(k) Savings Plan: Build your future with our company-matched retirement program.

?? Tuition Assistance: Pursue your passions with educational support and reimbursement programs.

?? Growth and Development: Learn, grow, and take your career to new heights with endless opportunities for advancement

Pay Range

USD $15.00/Hr.

Submit a Referral (https://careers-na-merlinentertainments.icims.com/jobs/10580/retail-lead/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834381883)

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

Location (Country-State-City) US-MO-Kansas City, MO

Job ID 2025-10580

Employment Type Full-Time

Offer/Contract Type At Will (US Only)

Location Name SEA LIFE Kansas City

Similar Jobs

Housekeeper

Drury Hotels • Overland Park, KS • 1h ago

Retail & Hospitality

Property Location:10963 Metcalf Avenue - Overland Park, Kansas 66210You belong at Drury Hotels.Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do make...

1h ago

Go to Apply

Food Service Worker

Veterans Affairs, Veterans Health Administration • Leavenworth, KS • 1h ago

Retail & Hospitality

Summary Food Service Workers perform tasks with several steps or a sequence of tasks that requires attention to work operations. They follow set procedures in accomplishing repetitive assignments and follow an establishe...

1h ago

Go to Apply

Wireless Retail Sales Associate - W2857

OSL Retail Services • Kansas City, MO • 1d ago

Retail & Hospitality

Overview Ready to unlock unlimited earning potential? You will have unlimited earning potential with $14/hour base pay and uncapped commission! Employees earn $17/hour just hitting minimum expectations and top performers...

1d ago

Go to Apply

Wireless Retail Sales Associate - W2490

OSL Retail Services • Roeland Park, KS • 1d ago

Retail & Hospitality

1d ago

Go to Apply

Wireless Retail Sales Associate - W1599

OSL Retail Services • Overland Park, KS • 1d ago

Retail & Hospitality

1d ago

Go to Apply

Wireless Retail Sales Associate - W0026

OSL Retail Services • Leavenworth, KS • 1d ago

Retail & Hospitality

1d ago

Go to Apply

Warehouse Lean Restocker Part Time 1st Shift

Staples • Kansas City, MO • 1d ago

Retail & Hospitality

4:00am-9:00am/Monday-Friday Staples is business to business. You're what binds us together. Join our Staples World Class Supply Chain Team and deliver essential products to our customers. What you'll be doing: As a wareh...

1d ago

Go to Apply

Deli Baker

Pilot Company • Kansas City, MO • 1d ago

Retail & Hospitality

Company Description Pay Rates Starting between: $13.75 - $17.35 / hour Are you passionate about team building, customer service, and meeting new people? Pilot Company offers a dynamic environment where no two days are th...

1d ago

Go to Apply

Entry-level Lube Tech/Technician

Valvoline • Raytown, MO • 2d ago

Retail & Hospitality

ALL ROADS LEAD TO THIS OPPORTUNITY The journey to Valvoline Instant Oil Change (VIOC) is different for everyone. Our employees are students, recent grads, parents, veterans, career changers-who have all found their way t...

2d ago

Go to Apply

Entry-level Lube Tech/Technician

Valvoline • Lees Summit, MO • 2d ago

Retail & Hospitality

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.