Customer Service Representative

ManpowerGroup • Northlake, TX • 7h ago

Our client, an industry leader in warehousing and logistics, is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will be the first point of contact for clients, carriers, and internal departments, ensuring smooth communication and efficient resolution of logistics inquiries. The ideal candidate will have strong interpersonal skills, problem-solving abilities, and a proactive attitude that aligns with the company's commitment to excellence.

Job Title: Customer Service Representative

Location: Northlake, TX

Pay Range: $18/hr

Shift: Mornings

What's the Job?

Handle inbound and outbound customer calls and emails regarding shipments, deliveries, and logistics inquiries

Coordinate with warehouse staff, drivers, and carriers to resolve issues quickly and effectively

Track and update shipment statuses in logistics software systems

Prepare and process documentation such as bills of lading, shipping manifests, and delivery confirmations

Maintain accurate records of customer interactions and resolutions

Provide timely updates and proactive communication to clients regarding delays or changes

What's Needed?

Previous experience in customer service, preferably in logistics, transportation, or warehousing

Strong communication skills (verbal and written) with a customer-first mindset

Ability to multitask and prioritize in a fast-paced environment

Proficiency with logistics software, Microsoft Office, and data entry systems

Problem-solving skills and the ability to remain calm under pressure

Team-oriented attitude with a focus on collaboration and efficiency

What's in it for me?

Opportunity to work in a dynamic industrial environment

Potential for skill development in inventory management

Supportive team atmosphere

Stable employment with a reputable organization

Chance to contribute to efficient warehouse operations

Upon completion of waiting period associates are eligible for:

Medical and Prescription Drug Plans

Dental Plan

Supplemental Life Insurance

Short Term Disability Insurance

401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

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