Tier 1 Help Desk Technician

Insight Global • Windsor Mill, MD • 1h ago

Job Description

Our client is looking for a Tier 1 Specialist to sit in Woodlawn, MD who will be responsible for supporting government customers locally and throughout the country. This individual will also be responsible for:

Preparation of documentation, status reports, work plans, service tickets

Assist in development of Quotes and Rough Order of Magnitude's (ROM's)

Maintain multiple tracker databases daily.

Work with all other members of the Service Team to ensure all quotes are all inclusive of parts and applicable labor and Other Direct Cost's (ODC).

Coordination of service visits with subcontractors and technicians - dispatching for field work

Coordination with field technicians to ensure service is complete and all paperwork is received and ready to be submitted to customers.

Interfacing with subcontractors, project managers, engineers, procurement personnel, contract administrators, and other staff on program planning and controls issues or requests

Establishing and maintaining program records and database files

Coordinating program travel when necessary

Maintaining content in the program management information system and SharePoint

Assisting with program scheduling activities

Performing other administrative duties as assigned

Implementing program administrative policies and procedures

Creating and tracking program Change Order Requests and Billable Service Requests or Quotes

Salary ranges from $50-62,000

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

1+ years of experience as an administrative assistant, project support, or similar role

1+ year of Tier 1 or Tier 2 Helpdesk support experience

Experience with administrative operations (word processing, spreadsheets, scheduling, reporting, recordkeeping, SharePoint)

Strong written and verbal communication skills

Proficient in Microsoft Word, Microsoft Outlook and PowerPoint (Must have Excel - Pivot Table, V-lookup experience)

Ability to work in a fast paced, dynamic work environment

Ability to multitask and prioritize assignments to accommodate program goals

Ability to obtain a public trust clearance

Go to Apply

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