Guest Service Agent - Hilton Garden Inn Hattiesburg

Hilton • Hattiesburg, MS • 29min ago

*\Daily Pay Avaliable*\

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her

Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards

Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries

Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy

Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner

Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction

Receive, input, retrieve and relay messages to guests

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork - We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

Quality

Productivity

Dependability

Customer Focus

Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands (http://jobs.hiltonworldwide.com/our-brands/index.php). Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job: Guest Services, Operations, and Front Office

Title: Guest Service Agent - Hilton Garden Inn Hattiesburg

Location: null

Requisition ID: HOT0C4GX

EOE/AA/Disabled/Veterans

Hilton

Go to Apply

Share this job

Similar Jobs

Customer Service Associate

Walgreens • Hattiesburg, MS • 1w ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

1w ago

Go to Apply

Part Sales Manager - Part Time

AutoZone, Inc. • Purvis, MS • 1w ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

1w ago

Go to Apply

Administrative Specialist, School of Social Work

University of Southern Mississippi • Hattiesburg, MS • 2w ago

Management & Administrative

Special Instructions to Applicants We are seeking applicants to work as an administrative specialist in the School of Social Work. Primary responsibilities will involve managing graduate and undergraduate academic record...

2w ago

Go to Apply

Customer Service Associate - Temporary

Walgreens • Hattiesburg, MS • 3w ago

Management & Administrative

3w ago

Go to Apply

Program Manager (5279)

Three Saints Bay • Hattiesburg, MS • 3w ago

Management & Administrative

Program Manager (5279) Location Hattiesburg, MS Job Code 5279 of Openings 1 Apply Now ( https://phg.tbe.taleo.net/phg01/ats/careers/v2/applyRequisition?org=GATEWAYVENT&cws=55&rid=5279 ) Old Harbor Solutions, a su...

3w ago

Go to Apply

Customer Service Associate I

Dollar Tree • Hattiesburg, MS • 4w ago

Management & Administrative

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommend...

4w ago

Go to Apply

Hattiesburg General Cleaner

ABM Industries • Hattiesburg, MS • 1d ago

Manufacturing & Warehouse

Overview Job Summary Details: The Cleaner provides the cleaning and upkeep of an assigned area. Benefit Information: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee B...

1d ago

Go to Apply

Medical Technologist Lead

Community Health Systems • Hattiesburg, MS • 2d ago

Hospital & Medical

Medical Technologist Lead - Blood Bank Location: Merit Health Wesley Position Type: Full Time Days 7:00 AM - 3:30 PM Benefits: Health Insurance (Medical, Dental, Vision) 401(k) with matching Student Loan Repayment: Up to...

2d ago

Go to Apply

Loan Servicing Enterprise Operations Analyst

Regions Bank • Hattiesburg, MS • 2d ago

Finance, Accounting & Banking

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place...

2d ago

Go to Apply

CDL-A - Tanker truck driver

Schneider • Hattiesburg, MS • 3d ago

Trucking & Construction

Tanker truck driver Average pay: $1,180-$1,450 weekly Home time: Every other week Experience: All CDL holders Overview Haul 75% non-hazardous freight in tanker trailers. Get home for three days every other weekend. 3-5 l...

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.