Medical Office Assistant - OBGYN Office

SUNY Upstate Medical University • Syracuse, NY • 7h ago

Position Overview

The Medical Office Assistant is responsible for handling all front desk operations including answering phones, scheduling appointments, check-in and check-out, customer service, as well as providing support to the Practice by performing a variety of clerical tasks. It is critical that members of the Patient Service Associate team coordinate and work collaboratively to ensure duties are performed seamlessly.

Tasks and Responsibilities

Greet and assists all patients and visitors in a prompt, warm, courteous, and professional manner. Ensure patient's wait time in the reception area is kept to a minimum.

Complete patient check-in process according to office protocol, including obtaining appropriate insurance information.

Answer incoming calls in a timely manner.

Responding to inquiries as appropriate taking accurate message or directing the call to the appropriate staff member.

Schedule or reschedule appointments as needed.

When directed by physicians or management, promptly schedule outside scans and other referral appointments promptly notifying the patient of the appointment.

Per office protocol, follow-up on no show and cancelled appointments.

Perform check-out duties to include scheduling of follow up appointments,

Complete a variety of clerical duties including but not limited to scanning or faxing records; opening, processing, and distributing mail; records processing; composing and disseminating letters/correspondence.

Ensure patient files are properly updated for every action and step taken.

Ensure adherence to all HIPAA guidelines.

Obtain and maintain basic knowledge regarding different insurance coverages.

Respond promptly and accurately to requests for medical records.

Assist other Practice staff members in ensuring the waiting area is kept neat and properly maintained.

Perform other duties as needed to accomplish job standards and/or requested by management.

Education and Previous Experience Requirements

High school degree or equivalent

A minimum of one (1) year office experience in a medical office setting preferred

Education or training in formal office procedures is preferred

Knowledge and Skills Needed to Perform Effectively in the Position

Basic medical terminology knowledge preferred.

Knowledge of insurance policies and terminology preferred.

Exceptional customer service skills and the ability to interact compassionately.

Ability to effectively multi-task and prioritize.

Excellent organizational skills.

Ability to operate computer and other office equipment sufficiently enough to complete job tasks.

Ability to learn and apply software necessary to complete job tasks, including EPIC, Microsoft Word, insurer systems, etc.

Job Related Physical Abilities an Individual Needs in Order to Perform the Job in a Satisfactory Manner

Must be able to stand for long periods of time, bend, stoop, and sit. Able to speak and hear sufficient to communicate with patients and others. Ability to view a monitor/screen and enter data. May occasionally lift up to 20 pounds.

Expectations

This section explains specific expectations for this position and may also be evaluated in the performance appraisal process.

Adheres to UCM's policies and procedures and acts in the best interest of the Organization and its patients.

Promotes teamwork with coworkers and supports a collaborative work environment.

Meets or exceeds expected performance standards, including consistently reporting to work on time, prepared to perform duties of position.

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This position guide in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Please note this is note a state position.

Similar Jobs

Medical Admin Specialist

Veterans Affairs, Veterans Health Administration • Syracuse, NY • 7h ago

Hospital & Medical

Summary The Health Administrative Specialist on Duty (HOD) is a facility-wide position, located in the Business Office (BO); with established guidelines, the position has both the authority and responsibility to represen...

7h ago

Go to Apply

Registered Nurse - Clinical Nurse Educator

Veterans Affairs, Veterans Health Administration • Syracuse, NY • 19h ago

Hospital & Medical

Summary Responsible and accountable for all elements of the nursing process when providing and/or supervising staff education. Delivers a fundamental understanding of adult learning principles and a lifelong learner that...

19h ago

Go to Apply

RN Admissions Nurse

Elderwood • Liverpool, NY • 22h ago

Hospital & Medical

Salary $36.00 - $45.00 / hourly Overview At Elderwood, our Mission is People Caring for People. Our values of Integrity, Collaboration, Accountability, Respect & Excellence are at the core of everything we do. We str...

22h ago

Go to Apply

Registered Nurse - Auburn

Mozaic • Auburn, NY • 22h ago

Hospital & Medical

Auburn, NY, USA | Nursing Services | Salary | 72,800-80,000 per year No On-Call, No Weekend hours, Monday through Friday Day Shift, Part-Time Available | Full Time Join Mozaic as a full-time or part-time Registered Nurse...

22h ago

Go to Apply

Sterile Supply Associate

SUNY Upstate Medical University • Syracuse, NY • 2d ago

Hospital & Medical

Job Summary: Assist in the daily operation of the department. Participates in the development processes and procedures in the care and assembly of surgical instruments. Supervises and evaluates subordinate staff. Respons...

2d ago

Go to Apply

Dental Assistant

Dentserv Dental Services • Syracuse, NY • 2d ago

Hospital & Medical

Job Title: Dental Assistant Location: Various Locations Company: DentServ We are looking for motivated individuals to join our team! Prior dental experience is preferred but not required. For over 40 years, we have been...

2d ago

Go to Apply

Health System Specialist (OIC Compliance Officer)

Veterans Affairs, Veterans Health Administration • Syracuse, NY • 2d ago

Hospital & Medical

Summary The primary purpose of the position is to provide leadership, strategic direction, and oversight of the compliance activities for the medical facility and to ensure a standardized and effective approach to compli...

2d ago

Go to Apply

New Graduate Nurse

Fresenius Medical Care North America • Camillus, NY • 2d ago

Hospital & Medical

PURPOSE AND SCOPE: Functions as part of the hemodialysis health care team as a Registered Nurse Applicant, under the direction or supervision of a Staff Registered Nurse, to ensure provision of quality patient care on a...

2d ago

Go to Apply

New Graduate Nurse

Fresenius Medical Care North America • Syracuse, NY • 2d ago

Hospital & Medical

2d ago

Go to Apply

New Graduate Nurse

Fresenius Medical Care North America • Liverpool, NY • 2d ago

Hospital & Medical

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.