Digital Banking Support Specialist

Blue Foundry Bank • Parsippany, NJ • 51min ago

About Blue Foundry Bank

This is the Bank Where Things are Made. Blue Foundry is a bank where businesses are shaped, plans are formed, ideas are refined, solutions are built, and stuff gets done. Blue Foundry is revolutionary, bold, resourceful, roll-up-your-sleeves committed, smart, creative and fun. A Bank of movers, shakers, and makers...We are a Bank that Gets Things Done.

At Blue Foundry Bank we invest in the well-being of our most prized asset...our employees! We provide a robust array of programs and benefits to help employees advance their careers and enhance the quality of their lives. Our experiential learning and development program ensures employees are on track to grow their career as of day one.

In addition, our comprehensive compensation package includes medical, dental, and vision coverage; life insurance, short- and long-term disability insurance; 401(k)/Roth with company match up to 5%; paid time off, and 11 paid holidays; employee referral bonus; and educational reimbursement.

Position Summary:

The Digital Banking Support Specialist is essential to supporting the Digital Banking team, responsible for exceptional internal and external customer experience by providing support for all digital banking products and services, including eBanking, eMobile and all associated services (Zelle, mobile deposit, online bill pay, etc.), debit/credit card services, instant payments, cash management products and services the bank's ACH program and ancillary business services (merchant services, payroll services and escrow accounts).

The Specialist provides support for various operational functions and handles a range of administrative tasks to contribute to the team's overall efficiency and effectiveness.

The rate of pay is the minimum amount offered for this position. Blue Foundry Bank will compensate employees in a fair and equitable manner, taking into consideration education, skills, current and relevant experience, among other factors.

Minimum/Essential Job Requirements:

High school diploma (or equivalent) with a minimum of three years of banking experience OR a bachelor's degree with at least one year of banking experience

Ability to multitask in high pressure environment with short term deadlines

Knowledge of banking regulations, regulatory requirements, and operational workflows

Excellent interpersonal communication, internal/external customer service delivery

Knowledge of core system functionality and operations related processes

Strong analytical, problem solving, organizational skills and administrative abilities

Ability to coordinate with associates from several different departments to resolve problems

Proficiency in advanced computer skills including Adobe, MS Outlook, MS Excel, and MS Word

Strong written and verbal communication, interpersonal, time management and follow-up skills

Perform other duties as assigned by Digital Banking Manager, contributing to overall team success and ensuring all operational objectives are met.

Primary Responsibilities:

Support the Digital Banking team to enable them to provide high-quality support to internal and external customers for:

Consumer and business online banking platforms

Cash management services and related ancillary products

Debit card services and ATM terminal functionality

ACH transactions and processing

Support the team with debit/credit card related tasks

Provide administrative support for Reg E, Zelle, and ACH dispute investigation tasks

Support the team with ACH-related tasks

Support the team with Cash Management related tasks

Support the team with instant payment transactions and systems

Support the team with ATM terminal operational tasks

Support the team with online/mobile banking related tasks

Help maintain strong customer service delivery across all digital banking channels, including:

Online and mobile banking

Payments (Zelle, digital wallet, instant payments, ACH)

Debit card processing and ATM terminals

Cash Management

Partner platforms (COCC, Fiserv, BancCard, Elan, ZSuite, CPI, Wittenbach)

Assist with audit preparation by compiling documentation and organizing requests

Help maintain and update department procedures and documentation

Retains current knowledge of bank policies and procedures and adheres to such, including the Code of Conduct

Maintains confidentiality of customer information by complying with the Privacy Policy; complies with established policies and procedures when responding to inquiries and requests

Proficient in Adobe and Microsoft Suite, including Word, Excel, and Power Point

Perform other administrative and operational support duties as assigned

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, LGBTQ, national origin, disability or protected veteran status.

Blue Foundry Bank will award an employee referral payment to employees who refer new hires.

If the candidate is hired, the referring employee will be eligible to receive referral payment in accordance with the following guidelines:

$100 after the new employee has completed his/her three-month anniversary , $400 after the one-year anniversary. Both employees must be employed on the anniversary date of the referred employee in order to receive a referral payment.

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