Associate Assistant Coach (Hybrid)

Capital One • Richmond, VA • 6h ago

The Bank Operations Specialist will support responsibilities across our team: Intake, Processing, Special Projects, Coaching, Well Managed and Payments. The ideal candidate is knowledgeable about bank operations, understands the current processes and systems, and will apply their subject matter expertise to mitigate financial losses and processing errors. The individual must strive for uniformity in the case processing across the team and must be successful in elevating the case processing standards. The individual must be a self-starter with the ability to work under pressure independently and as part of a team. This individual will be required to think strategically and act proactively to build trust and confidence with stakeholders.

Responsibilities:

As a team player you are striving to make others successful while using excellent influencing and communication skills

Exercise exceptional communication skills and optimize contact with attorneys/agencies, stakeholders and external vendors/banks

Manage complaints and escalations which may result in contacting third parties as necessary to remediate

Owns reconciliation of money movement and mitigates financial losses

Completes monthly quality reviews to ensure compliance with regulatory requirements and critical business standards

Take active role in documenting processes and identifying gaps and efficiency gains

Engage and actively contribute to the continuous improvement log

Participates in special projects as needed including technology and automation enhancements

Supports overall management of operational teams and processing of documents as needed to accommodate work volumes

In this role you will:

Challenge current process design to be more standardized, scalable and sustainable

Uphold the review of processes to measure accuracy

Support the modernization of the bank case management systems

Department Hours of Operation:

Monday - Friday: 7:30am - 4:30pm EST

Basic Qualifications:

High School Diploma, GED or equivalent certification

At least 1 year of Process Improvement Experience

At least 1 year of experience using Google Suite or Microsoft Office

Preferred Qualifications:

At least 2 years of Process Improvement Experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Richmond, VA: $64,700 - $73,900 for Process Manager

Wilmington, DE: $64,700 - $73,900 for Process Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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