Customer Care Advocate II Spanish

REXNORD INDUSTRIES LLC • Grafton, WI • 3h ago

JOB REQUIREMENTS: This role will be based out of our Grafton, WI office to start, but will move to our Milwaukee office around March Scope of role This role is key in meeting the needs of our OEM and distribution customers by handling routine and overflow calls and inquiries from customers and field sales representatives. This position is responsible forprocessing orders, advising on pricing, delivery, lead-time, terms and conditions guidelines and policies, credit/debits, etc. Key Responsibilities Perform basic daily account management tasks: Respond to email and phone inquiries Process customer orders Process customer claims Complete daily reports Research and process customer credits and debits Assisting in writing department SOPs and work instructions and coaching other CSR\'s on SOP and work instruction creation Triage and process customer orders Utilize CRM, Oracle, OTIS, DDM, Excel, Word, PPT, and O365 to address customer requests Provide customer documents (i.e., policies, forms, engineering drawings, wiring diagrams, etc.) Identifyand take action on continuous improvement opportunities Actively participate in daily Gemba calls. Take ownership over individual and contributions to team metrics, conduct root cause analysis, and implement solutions Participate in user testing to improve department processes Assist in special projects and Kaizen events Help train, job shadow, and mentor new hires PROFESSIONAL EXPERIENCE/QUALIFICATIONS The successful candidate will have relevant customer service experience and have proven experience in developing collaborative relationships across all levels and functions. This individual must have the passion, energy, adaptabilityand intellectual curiosity necessary for a fast-paced, growth-driven environment. Be able to employ forward thinking and a continuous improvement mindset. Minimum Requirements: Requires a high school diploma or equivalent and 2-3years of related experience. Bachelor\'s degree preferred. Must be fluent in both English and Spanish Experienced Microsoft Office; Excel, Word, O365. Customer service experience within manufacturingstronglypreferred. Previous experience with process improvements, Kaizens and/or projects preferred Preferred experience with Oracle or another ERP software. Preferred experience with Microsoft Dynamics 365 or another CRM tool. Candidates must be eligible to work in the United States without requiring companysponsorship to obtain or keep U.S. work authorization. Benefits Medical, Dental, Vision and Prescription Drug Coverage Spending accounts (HSA, Health Care FSA and Dependent Care FSA) Paid Time Off and Holidays 401k Retirement Plan with Matching Employer Contributions Life and Accidental Death & Dismemberment (AD&D)... For full info follow application link. Equal Employment Opportunity Employer: Female/Sexual Orientation/Gender Identity/Minority/Veteran/Disabled ** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/B758364D1BC54852

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