Product Analyst - Senior Associate

JPMorgan Chase • Wilmington, DE • 1h ago

Make your mark in an innovative product through impactful client collaboration and crafting exceptional solutions that cater to clients' needs.

As a Senior Product Solutions Associate in Card Financial Transaction or Card Account Management Products , you are a significant contributor to a team that defines and configures complex product solutions for key client relationships and prospect opportunities. You will collaborate with Business, Product, and Technology leadership to improve our issuer platform , deliver customer features, and support scrum teams. This role provides a unique opportunity to contribute to a leading financial institution and shape the future of our card services.

Job responsibilities

Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discover.

Maintain product roadmap and prioritized backlog that guides development efforts and ensures alignment with the product vision

Considers and plans for upstream and downstream implications of new product features on the overall product experience

Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers

Collaborate with Technology partners on product enhancements requirements and troubleshooting when product issues are raised

Support the end to end product development lifecycle, from ideation and design to development, testing and launch

Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle

Writes the requirements, epics, and user stories to support product development

Required qualifications, capabilities, and skills

3+ years of experience or equivalent expertise in problem-solving on a team within a cluster of products

Proficient knowledge of the product development life cycle

Experience in product life cycle activities including discovery and requirements definition

Demonstrated prior experience working in a highly matrixed and complex organization

Strong analytical skills

Strong written and verbal communication skills with the ability to articulate concepts to a senior management and customers across business and technology organizations

Ability to develop collaborative relationships with business stakeholders

Curiosity to dig into data to identify root cause and efficiency opportunities

Creative problem solver

Ability to use data to tell stories and drive behavior and translate business objectives into quantifiable metrics

Proficiency in Microsoft Word, Excel, and PowerPoint

Preferred qualifications, capabilities and skills

Functional knowledge of all Card and CCB domains impacting the Card Customer

Knowledge on Credit card Issuer platform and credit card payment life cycle experience is preferrable

Prior technical knowledge of coding languages (Cobol, Java, etc.) and expertise in the functionality present and its usage in the systems/application/platforms that support Chase Card Customer Experiences

To be eligible for this position, you must be authorized to work in the United States. We do not offer any @type of employment-based immigration sponsorship for this position. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

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