Deputy Director of Industrial Engineering

City of New York • New York, NY • 1h ago

Job Description

The Fire Department of the City of New York (FDNY) is the largest Fire Department in the United States and universally is recognized as the world's busiest and most highly skilled emergency response agency. The Department's main goal is to provide fire protection, emergency medical care, and other critical public safety services to residents and visitors in the five boroughs. FDNY members are sworn to serve and protect life and property and the Department works to continually educate the public in fire, life safety and disaster preparedness, along with enforcing public safety codes. Since its inception in 1865, FDNY has helped lead efforts to make New York the safest big city in the nation. This accomplishment requires a steadfast and daily commitment to maintaining the Department's core values.

Reporting to the Director of Data Quality & Industrial Engineering, the Deputy Director of Industrial Engineering will manage a team of analysts and lead projects within the unit to optimize and streamline the Fire Department's responses to fire, medical and emergency incidents using best practice in industrial engineering methodologies and concepts. The Deputy Director, in collaboration with the Director, will propose solutions to bottlenecks in areas such as call center processing times, dispatch optimization, fire and EMS resource optimization, uniform workforce schedule optimization and 9-1-1 demand modelling as well as forecasting in support of policy and programmatic changes to the 9-1-1 system. All recommendations should lead to quantifiable change first tested or simulated with data and subsequently demonstrated through pilot programs developed with business owners that allow the Department to deploy effective solutions while being risk averse. The Deputy Director will also provide mentorship and guidance to junior engineers as needed. The Deputy Director will also have scope to recommend solutions to optimize other areas of the business including building inspection flows, civilian workforce schedule optimization, logistical optimization for fleet and inventory as needed. The Deputy Director will work closely with the GIS unit, the Data Quality unit, the Strategic Initiatives unit and IT in day-to-day project involvement for clients. The Deputy Director will be cutting edge in the application of engineering technologies and partner with academia as well as vendors and will produce work that meets best practice and peer review standards in applied industrial engineering and operations research fields. The Deputy Director will be an excellent communicator, collaborator and team player with deep understanding of the intersections between agency operations, data and critical IT applications as they pertain to projects and initiatives.

ADMINISTRATIVE STAFF ANALYST - 1002E

Qualifications

A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or

A baccalaureate degree from an accredited college and four years of professional experience in the areas described in "1" above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in "1" above.

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