Sales Manager (Inside) - Automotive Recycling/Salvage

Savaya & Sons, Inc. • Highland Park, MI • 4h ago

SALES MANAGER -- INSIDE SALES

CANDIDATES MUST HAVE PRIOR AUTOMOTIVE RECYCLING/SALVAGE SALES EXPERIENCE

Holbrook Auto Parts has been a trusted name in the automotive industry for over 75 years, providing high-quality ASE Certified new and used auto parts. With multiple locations serving the Detroit area, we have built a strong reputation for reliability, exceptional customer service, and an extensive inventory. Whether you're an individual car owner or a professional mechanic, our expert team is dedicated to offering competitive pricing, knowledgeable support, and a commitment to sustainability through recycled auto parts.

Role Description

The Inside Sales Manager is responsible for overseeing a team of sales representatives who sell recycled or salvaged auto parts, primarily through remote channels such as phone, email, and online platforms. The role focuses on driving sales growth, managing day-to-day sales operations, and ensuring high levels of customer satisfaction.

Responsibilities:

Manage and lead the inside sales representatives and store lobby.

Monitor and analyze reporting to ensure team members are meeting goals, gaining new clients, increasing business, and following the Holbrook process.

Develop and implement sales strategies tailored to the automotive salvage market, including pricing, promotions, and customer outreach.

Review phone call reports to ensure sales representatives are answering calls timely and efficiently.

Monitors the warranty program to ensure teammates receive recognition, coaching, and bonuses.

Create and execute a strategic sales plan that expands the customer base and extends the company's global reach.

Utilizes data and YMS reporting to make critical business decisions and adjust sales representatives' goals.

Develop and maintain training programs for the team.

Ensures the company quotas are met by holding check-ins with sales representatives to set objectives and monitor progress.

Works with the recruiting team to recruit, hire, and train new members of the sales team.

Handles any wholesale customer escalations timely and efficiently.

Manages the PRP return process by responding to the return authorization requests, reviewing the information provided, and attempting to locate a swap part for the yard.

Frequently listen to recorded phone calls to find areas of improvement or new techniques to communicate to the sales team.

Qualifications:

A bachelor's degree in Sales and Marketing, Business Management, or equivalent experience.

Formal sales training or certifications (CPSL or CSE) is a plus.

5+ years of management experience in Inside Sales, Call Center, or Customer Service Relations required

Experience with CCC Pinnacle, PartsWatch or EZ-QC is a plus.

Must have prior automotive experience and knowledge of automotive parts

Must possess the ability to deal tactfully with customers

Must be organized, motivated, and a self-starter

Work Schedule:

Must be able to work a flexible schedule which may include an assortment of days, evenings and/or weekends (as needed) to provide quality service to our clients and ability to successfully grow the business.

Job Type: Full-time

Benefits:

401(k) matching

Dental insurance

Oakland University • Rochester, MI • 19h ago

Management & Administrative

To provide responsible secretarial services and operational office assistance for an assistant or associate dean, chairperson, director or principle administrator of a school, department, institute, or administrative uni...

19h ago

Go to Apply

Toyota Key Account Manager

3M • Livonia, MI • 22h ago

Management & Administrative

Job Description: Toyota Key Account Manager Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a major impact on your professional and personal life, so it's equally impor...

22h ago

Go to Apply

Outside Sales Account Manager (MI)

Global Industrial • Detroit, MI • 1d ago

Management & Administrative

Outside Sales Account Manager (MI) Date: Nov 19, 2025 Location: Detroit, Michigan, US, 48204 Global Industrial Corporate Overview For over 70 years Global Industrial has been an industry leader providing private label an...

1d ago

Go to Apply

TS Regional Sales Manager

Citizens • Southfield, MI • 1d ago

Management & Administrative

Description TS Regional Sales Manager Lead Treasury Solutions Growth as a Regional Sales Executive Are you a seasoned leader in Commercial Banking, Treasury, or Payments Solutions, ready to make a significant impact? Cit...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.