It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Role Overview
This role will be a strategic partner to the Catalyst COE leadership team, driving planning, analytics and cross functional alignment with key stakeholders. This role involves close collaboration with Catalyst leaders, Strategy, Finance and Operations to define the Catalyst priorities, develop KPIs/OKRs to measure progress and manage executive updates.
Key Responsibilities
Operating Cadence
Define and execute the operational cadence across with Catalyst Leadership team
Support Quarterly Business Review process, both internal for Catalyst team and cross functionally with key stakeholders
Support planning process, aligning with finance on hiring plans and partnering with engineering team on product roadmap
Executive Updates
Develop compelling, executive-ready presentations that synthesize complex data into clear insights and recommendations
Facilitate discussions across global stakeholders, promoting clarity and alignment
Partner with Strategy and Operations teams to prepare updates for executive and board level presentations
Cross-Functional Alignment
Collaborate with Engineering, Finance, Strategy, Analytics, and Operations partners to ensure Catalyst strategies are aligned across key stakeholders
Represent Catalyst COE initiatives in executive forums, surfacing risks and opportunities and ensuring decisions connect to strategic priorities
Serve as a trusted advisor and thought partner to COE leaders by translating insights into strategic recommendations
Analytics and Insights
Define and operationalize KPIs and scorecards for the Catalyst COE, driving alignment across broader ServiceNow objectives as well as CEG and STEP
Partner with DT and Business Intelligence teams to define dashboarding requirements to measure progress on implementation time
Support ad hoc analytics as needed to support COE strategy and roadmap
Strategic Initiatives
Manage strategic projects end-to-end; create workback plans, manage cross functional teams, report updates to executives, set resulting metrics.
Serve as an operational thought leader who brings clarity to ambiguity and accelerates decision-making
To be successful in this role you have:
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
8+ years of experience in strategy, operations or planning
Experience in a business partnering role
Strong understanding of project management, business processes, and operations
Strong analytical skills
Excellent communication, interpersonal, and strategic thinking skills.
Ability to work independently
Ability to work cross functionally to drive outcomes
JV20
Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
For positions in this location, we offer a base pay of $137,500-$189,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.?
Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-@type/other-document/careers/new-world-of-work-personas.pdf) . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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