VCP Service & Operations Manager

GE HealthCare • United States, United States • 5d ago

Job Description Summary

As the WHXR VCP Service & Operations Manager, you will play a critical role in optimizing our service delivery operations during warranty and post warranty of product lifecycle. You will be responsible for analyzing current processes, identifying areas for improvement, and implementing strategies to enhance efficiency, reduce costs, and improve overall customer satisfaction. This role requires a strong analytical mindset, a passion for process improvement, mastery of project management, and excellent leadership skills.

Job Description

Responsibilities

Process Analysis And Optimization

Conduct in-depth analysis of existing service delivery processes to identify bottlenecks, inefficiencies, and opportunities for improvement.

Develop and implement process improvement initiatives, including automation, remote services, standardization, and streamlining workflows.

Utilize data analytics to measure performance metrics and track progress towards productivity goals.

Lead the MOR/OpMechs for Service Parts Management.

Team Leadership And Development

Lead and mentor a horizontal team of service delivery professionals, fostering a culture of continuous improvement and high performance.

Provide coaching and training to team members to enhance their skills and knowledge. Be fearless in challenging the status-quo and pursue disruptive ideas for big-swings.

Motivate and inspire the team to achieve productivity targets and deliver exceptional results.

Performance Measurement And Reporting

Establish key performance indicators (KPIs) to measure service productivity and quality.

Monitor and analyze performance metrics to identify trends and areas for improvement.

Prepare regular reports on performance to targets and goals, providing insights on gaps and corrective actions.

Collaboration And Stakeholder Management

Collaborate with cross-functional teams, including ops, engineering, and customer support, to align on productivity goals.

Build strong relationships with key stakeholders, including senior leadership, to gain support for productivity initiatives.

Communicate effectively with all levels of the organization to ensure understanding and buy-in for improvements.

Innovation And Continuous Improvement

Stay up to date with industry trends and emerging technologies to identify opportunities for innovation.

Encourage a culture of innovation and experimentation within the team.

Drive the adoption of new tools and techniques to enhance service delivery efficiency.

Required Qualifications

Bachelor's degree or Associates Degree or High School Diploma/GED with atleast 3 years of Field Operations Experience

Proven experience in Health Care Field Service delivery operations

Strong analytical and problem-solving skills.

Excellent communication and interpersonal skills.

Proficiency in data analysis tools and techniques (e.g., Excel, SQL, Power BI).

Experience with Lean Six Sigma or other process improvement methodologies.

Leadership skills to motivate and inspire teams.

We will not sponsor individuals for employment visas, now or in the future, for this job opening.

For U.S. based positions only, the pay range for this position is $112,800.00-$169,200.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

Additional Information

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2022-10/22-088\EEOC\KnowYourRights\10\20.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: No

Application Deadline: December 30, 2025

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