Project Manager, Rate App and Sys (CX Revenue Operations Department)
Location: Albuquerque, NM, United States
Job ID: 6089369
Date Posted:Nov 20, 2025
POSTING DEADLINE
This position is posted until filled.
PREFERENCES
PMP Certification Preferred
Project Management (PM)
Planning & Scheduling : Organize and manage multiple projects effectively.
Stakeholder Coordination : Align cross-functional teams (Billing, BTS, Finance).
Change Management : Guide teams through system or process changes.
Documentation : Create clear SOPs and project plans.
Analytical
Data Analysis : Extract and interpret data from multiple sources accurately.
Problem Solving : Diagnose complex billing issues and propose solutions.
Process Improvement : Identify inefficiencies and design streamlined workflows.
Risk Assessment : Evaluate compliance and operational risks.
Communication
Clear Reporting : Present findings and recommendations to leadership.
Cross-Functional Collaboration : Work effectively with diverse teams.
Customer Impact Awareness : Communicate billing changes to stakeholders.
Conceptual Clarity : Simplify complex topics for better understanding.
Leadership
Decision Making : Make informed choices under pressure.
Mentoring : Coach team members on processes and systems.
Accountability : Take ownership and resolve issues proactively.
Other Core Attributes
Attention to Detail : Ensure billing accuracy and compliance.
Adaptability : Pivot quickly to regulatory or system changes.
Ethical Judgment : Maintain integrity in financial and compliance matter
JOB DESCRIPTION
Salary Grade: G06
Minimum Midpoint Maximum
$78,537 - $106,024 - $133,511
Given the financial nature of this position, this position has been defined as a position requiring a credit check. Prior to being hired, promoted, or transferred into the position, the candidate must successfully pass a credit background check.
SUMMARY:
Provides oversight and control support over revenue processes for PNM. Ensures all SOX key and operating controls are effective and operating correctly and provided quality control over complex and special customer billing. Provides limited budget analysis support to Director.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Ensures all complex and special billing processes are operating accurately
Ensures all SOX key and operating controls in revenue cycle are effective and operating
Coordinates with other critical departments in revenue cycle to ensure revenue is billed and reported in financial statement accurately
Ensures new rates are billed accurately, coordinates daily bill reviews, and works closely with BTS support team to confirm billed revenue is accurate in the financial systems
Provides detailed customer bill quality control activities such as: bill reviews, special billing reviews and audit of both systematic and manual control activities
Provides oversight of summary billing, photo-voltaic, Sky Blue, net metering, composite billing and large volume billing
Leads or supports customer service billing and revenue projects including implementation of process improvement initiatives and implementation of new technologies such as revenue cycle controls/improvements and new billing or rate calculation technology
Provides analysis and support for department annual budgeting process
Identifies issues, proposes resolutions, and makes recommendations to management on potential solutions
COMPETENCIES:
Knowledge of electric customer service processes
Advanced knowledge of electric utility billing and revenue
Advanced knowledge of the electric utility industry
Understanding of the company's Sarbanes Oxley requirements
Ability to work with financial and mathematical concepts
Ability to exercise judgment to achieve desired performance, minimize costs and meet schedules
Ability to identify and resolve complex problems in a timely manner
Ability to handle complex assignments
Self-starter and accountable
QUALIFICATIONS
MINIMUM EDUCATION AND/OR EXPERIENCE:
Bachelors degree from a four-year college or university in accounting, business, finance, or a related field with five to seven years of related experience, or equivalent combination of education and/or experience related to the discipline.
COMMUNICATION SKILLS:
Ability to read, analyze, write, and interpret documents, including operating procedures, instructions, general business periodicals, professional journals, technical procedures, governmental regulations, and correspondence
Ability to effectively present information and respond to questions from various groups
MATHEMATICAL SKILLS:
Ability to calculate figures and amounts such as discounts, interest, ratios, and percentages
COMPUTER SKILLS:
Broad knowledge of spreadsheet, presentation, and word processing software
Ability to navigate through and discover critical information in Banner customer billing system
ANALYSIS AND PROBLEM-SOLVING ABILITY:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to define problems, collect data, establish facts, and develop viable and measurable solutions. Ability to obtain and accurately analyze information.
SCOPE AND IMPACT:
Ensures the accuracy of over 500,000 customer bills, and over $1 billion annual revenue is controlled and reported accurately.
PHYSICAL DEMANDS:
Ability to sit up to 2/3 of the time and to stand, walk and stoop 1/3 of the time. Ability to travel within company service territories and able to periodically work weekends and evenings.
WORK ENVIRONMENT:
Office environment.
SAFETY AND ADA STATEMENT
Safety Statement:
Safety is a core value at (TXNM Energy/PNM/TNMP) and our vision, "everyone goes home safe", reflects our commitment to promoting an environment conducive to learning, improving and building safety practices. Our safety value is built upon the belief that every employee deserves to work in an environment free from harm.
Americans with Disabilities Act (ADA) Statement:
If you require assistance with the job application process due to a disability, please contact HR ADA Analyst, at 505-241-4627.
