Northern Light Maine Coast Hospital
Department: Primary Care - Pediatric
Position is located: Northern Light Maine Coast Hospital
Work Type: Full Time
Hours Per Week: 36.00
Work Schedule: 7:30 AM to 5:00 PM
Summary:
The certified medical assistant I provides direct and in-direct patient care under clinical direction of the provider they are working with and the office leadership within a medical office setting. Performs duties such as routine intake of patients which includes taking vital signs and chart prep, performing point of care testing as appropriate, and assuring patients understand their plan of care and instructions. May also be required to transport patients between hospital departments. They will also be required to answer phone messages, propose orders when there is not a protocol to support, and assure providers are made aware when there are outstanding tasks on their desktops/message center that they must complete.
Responsibilities:
Clinical
Properly collect and understand the required vital signs, screening questions.
Properly gather a history and reason for visit.
Ensure a complete medication reconciliation is completed at each visit.
Perform venipuncture, label and deliver lab specimens, immunizations, and prepare patient for procedure.
Provides care in accordance with the patient's plan of care.
Administrative Assisting
Document all aspects of patient care in a timely manner on both paper medical records and the electronic medical record
Manages clinical desktop to ensure timely communication with patients, specialists and medication refills.
Communication & Customer Service
Communicates and interacts with patients and families, providers, peers and other health care members to maximize successful outcomes and maximize function of the unit.
Medical Law & Ethics
Maintains a safe environment complying with NLH policies and procedures; reports and directly addresses environmental hazards and violations of patient safety policy and/or protocol when involved or observed.
Patient Care Coordination & Education
Facilitate patient compliance (e.g. continuity of care, follow up, medication compliance) to optimize health outcomes.
Other
May perform other duties upon request and with proper training and competency documented.
Other Information:
Certification or Registration from a national Medical Assisting Organization.
Competencies and Skills
Basic Life Support
Blood Pressure Measurement
Electronic medical record software.
Develops Self and Others:Takes responsibility for engaging in professional self-development activities and programs. Strives to gain insight into their own values, strengths and weaknesses, interests and ambitions and takes action in order to enhance competencies and skills when possible. As a leader, encourages and guides employees towards growth opportunities to enhance performance and help them reach goals. Reviews and analyzes employees' strengths and weaknesses to distinguish their talents and development needs, and to ensure they are enhanced appropriately.
Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.
Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully.
Injection Administartion
Ability to understand the language used to precisely describe the human body including its components, processes, conditions affecting it, and procedures performed upon it.
Spreadsheet application with the ability to use calculations, formulas, graphing tools, pivot tables, and a macro programming.
Email application with the ability to manage email as well as calendars, managing tasks and contacts, note taking, journaling, and web browsing.
Word process application with the ability to create and edit documents, format, use tables, apply footnoting, create table of contents and mail merge techniques.
No previous experience required.
Obtain Vital Signs
Performing an ECG
Promotes Health and Safety: Promotes a healthy and safe environment for patients, employees and visitors. Advocates and models healthy physical and mental health behaviors even in challenging circumstances. Sets high quality standards and strives for continuous improvement and quality assurance by reporting and encouraging others to report near misses and safety issues.
Provides Patient-Centered Care: Demonstrates understanding of patient care quality and service as organizational priority. Proactively supports change to improve patient experience and results. Exhibits the ability and willingness to find out what the patient wants and needs and to act accordingly, taking the organizational and outside resources into account. Cooperates, collaborates, communicates, and integrates care within and between teams to ensure that care is continuous and reliable.
Resolves Conflict: Promptly acts to find alternatives/solutions when team members disagree. Addresses issues in a direct, honest, and appropriate manner. Handles conflicting interests diplomatically and helps to solve them. Transforms difficult situations into teachable moments using respect and accountability .
Serves Others: Strives to understand, meet and exceed the expectations and requirements of internal and external customers which may include the people and communities in our service areas. Develops and maintains relationships, alliances and coalitions within and outside the organization and leverages them in order to obtain information, support, and promote cooperation and collaboration.
Specimen Collection
Sterile Gloving Technique
Wound Care
Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation.
Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.
Required Experience
0 year/years of Relevant Work Experience
Working Conditions
Potential exposure to hazardous materials.
Potential exposure to abusive and/or aggressive people.
Lifting, moving and loading 20 to 30 pounds.
Coastal, Ellsworth, Maine, MCH, MCMH, Rural Health Care
Position Medical Assistant I- CertLocation Req ID 84351
