Food & Beverage Reservations Agent

Spanish Peaks Mountain Club • Laguna Beach, CA • 1h ago

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

If you are an internal applicant, please log into Workday and apply for your application to be considered.

Please Click Here (https://www.myworkday.com/montage/d/task/2998$46522.htmld) to apply internally.

Reservations Agent

SUMMARY

The F&B Reservations Agent is responsible for managing and coordinating restaurant reservations to ensure an exceptional guest experience. This role involves handling incoming calls, emails, and online booking requests, maintaining accurate reservation records, and collaborating with the F&B team to optimize seating and service flow.

ESSENTIAL FUNCTIONS

Job duties include; although are not limited to:

Providing excellent customer service to all guests and taking reservations using proper hotel verbiage, ensuring to adhere to hotel standards

Accurately inputting and organizing Restaurant reservation information via rooming lists, internet, travel agency requests, sales department, and reception with appropriate follow up

Accommodating in-house guest requests, ensuring a high level of guest satisfaction

Maintaining accurate logs of special requests and ensuring that requests are blocked in PMS or front office system

Answering and directing in-bound calls to the hotel and frequently using email and fax systems, coordinating and responding to mailed correspondence

Handle all incoming reservation requests via phone, email, and online platforms promptly and professionally.

Confirm, modify, and cancel reservations as needed.

Maintain accurate records in the reservation system.

Offer recommendations and upsell special dining experiences when appropriate.

Assist with special requests such as dietary requirements, celebrations, and group bookings.

QUALIFICATIONS

High school Diploma or equivalent required

Minimum of two (2) years' experience in a customer service role required

Previous experience working in an upscale hotel preferred

Excellent telephone etiquette and verbal and written communication skills required

Knowledge of Microsoft Office products such as Word, Excel, and Outlook required

PHYSICAL REQUIREMENTS

Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to sit at a desk for up to 6 hours a day. Walking and standing are occasionally required. Must be able to lift up to 15 lbs. on a regular and continuing basis. This position requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.

The pay scale for F&B Reservations Agent is $22.00.

The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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