Bankruptcy Customer Service Supervisor

Carrington • Boston, MA • 11h ago

Come join our amazing team and work in a hybrid role based out of our Westfield office!

The Bankruptcy Customer Service Supervisor is responsible for supervising staff of Customer Service BK Specialists in the day-to-day operations of mortgage servicing call center. Responsible for the overall employee performance of assigned team as well as the quality and efficiency of the assigned processes. Conducts all activities in adherence to all applicable investor timelines and in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates. The target pay for this position is $69,000/yr - $79,00.00/yr plus annual bonus.

What you'll do:

Carries out supervisor responsibilities in accordance with the organization's policies, procedures, and applicable laws, including hiring and training employees; planning, assigning, and directing work; monitoring performance; rewarding and disciplining employees; addressing complaints; and resolving problems.

Ensure staff receive proper training to perform the job functions assigned to them.

Responsible for conducting interviews and providing recommendations to hire to Sr. department leaders.

Monitor and measure individual performance within the team(s) and provide feedback at minimum twice per month with the associate.

Handle escalated bankruptcy matters and work with attorney firms on litigated matters that require resolution.

Conduct regular monthly team meetings and weekly huddles to maintain communication across the department.

Identify process gaps within the bankruptcy processes and identify and implement solutions.

Manage any personal issues working with management and human resources.

Function as the subject matter expert on investor and regulatory requirement

Perform other duties and special projects assigned.

What you'll need:

High school diploma or equivalent work experience.

Five (5+) plus years' experience in a bankruptcy role in the banking, finance or mortgage industry.

Three or more years in a lead or supervisory role in bankruptcy.

Our Company:

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com .

What We Offer:

Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.

Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.

Customized training programs to help you advance your career.

Employee referral bonuses so you'll get paid to help Carrington and Vylla grow.

Educational Reimbursement.

Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

Notice to all applicants: Carrington does not do interviews or make offers via text or chat.

LI-SY1

Carrington is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, marital status, sexual orientation, protected veterans status, physical or mental disability or any other legally protected category. Carrington will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.

Similar Jobs

Paralegal

Robert Half • Boston, MA • 11h ago

Legal & Paralegal

Description Robert Half Legal Permanent Placement is seeking a highly skilled Litigation Paralegal to join our team in Boston. This position plays a critical role in supporting attorneys through comprehensive legal assis...

11h ago

Go to Apply

Legal Administrative Specialist

Executive Office for U.S. Attorneys and the Office of the U.S. Attorneys • Boston, MA • 11h ago

Legal & Paralegal

Summary For more information on the Department of Justice and the United States Attorneys' Offices, visit http://www.justice.gov/usao/. As needed, additional positions may be filled using this announcement. This position...

11h ago

Go to Apply

Legal Assistant (Office Automation)

Executive Office for U.S. Attorneys and the Office of the U.S. Attorneys • Boston, MA • 11h ago

Legal & Paralegal

11h ago

Go to Apply

Legal Administrative Specialist

Executive Office for U.S. Attorneys and the Office of the U.S. Attorneys • Boston, MA • 11h ago

Legal & Paralegal

11h ago

Go to Apply

Senior Technical Animator? , Amazon Industrial Robotics

Amazon • North Reading, MA • 17h ago

Legal & Paralegal

Description Amazon Industrial Robotics is seeking exceptional talent to help develop the next generation of advanced robotics systems that will transform automation at Amazon's scale. We're building revolutionary robotic...

17h ago

Go to Apply

Functional Safety Engineer, Amazon Industrial Robotics

Amazon • North Reading, MA • 17h ago

Legal & Paralegal

Description Amazon Industrial Robotics is seeking a talented, enthusiastic, and motivated Hardware Functional Safety Engineer to define and design safety-relevant controls for robotics systems and industrial equipment. T...

17h ago

Go to Apply