Mortgage Foreclosure Support Specialist

Truist • Richmond, VA • 5h ago

The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.

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If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (careers@truist.com?subject=Accommodation%20request)

(accommodation requests only; other inquiries won't receive a response).

Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Responsible for researching and resolving complex foreclosure matters. The Specialist also analyzes reports, lead projects and monitors investor and state guidelines. Ability to create and distribute reports and is familiar with credit bureau reporting. Experience reviewing and interpreting investor and insurer guidelines, as well as researching and writing clear root cause analyses for complaints and process observations. The role requires strong attention to detail and the ability to work effectively with other business partners. The individual should be able to create job aids, lead training sessions, and manage escalated foreclosure matters. The candidate must also be comfortable partnering with external vendors and able to review processes to identify gaps and opportunities for improvement.

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

Research and resolve escalated foreclosure matters. Analyze reports, identify opportunities and assign tasks. Handle credit reporting updates. Create job aids and conduct training. Maintain and update department investor and state matrices. Submit investor exception requests and address investor related questions. Handle attorney and investor escalations and projects as assigned. Maintain quality, productivity, attendance, and SLA expectations. Perform routine quality control reviews. All other duties as assigned.

Qualifications

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or equivalent. Four or more years of mortgage experience in Foreclosure, Loss Mitigation, Post Foreclosure, Bankruptcy, or equivalent. Advanced proficiency and knowledge of Microsoft Office including Excel formulas. Proven ability to communicate and interact professionally with leaders, other LOB's and vendors. Strong interpersonal, time management, organizational skills. Ability to work in a constantly changing and fast-paced environment. Strong analytical and decision-making skills. Knowledge of default investor (GSE, FHA, VA, USDA) and regulatory requirements Ability to quickly grasp complex foreclosure concepts, identify gaps and resolve issues. Advanced knowledge of MSP, Clarifire and ADM. Project oversight experience. Experience with using WebEx, GoToMeeting, Skype and other collaboration platform.

Preferred Qualifications:

Bachelor's degree in appropriate field Vendor monitor experience Knowledge of foreclosure (GSE, FHA, VA, USDA) and regulatory requirements

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site (https://benefits.truist.com/)

. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

EEO is the Law (https://www.eeoc.gov/sites/default/files/2022-10/EEOC\KnowYourRights\screen\reader\10_20.pdf)

E-Verify (https://pp-cdn.phenompeople.com/CareerConnectResources/prod/TBJTBFUS/documents/E-Verify\Participation\Poster-1757074518541.pdf)

IER Right to Work (https://pp-cdn.phenompeople.com/CareerConnectResources/prod/TBJTBFUS/documents/IER_RightToWorkPoster-1757074222028.pdf)

Truist

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