Operations Manager
Location: Lakewood, Washington (Joint Base Lewis-McChord)
Type: Exempt
Work Schedule: Full-time, Day Shift
Compensation: $100,000 - $115,000/annually Dependent on Experience
Benefits: Tessera is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time employees.
Full-Time benefits of an Operations Manager at Tessera include:
Medical, Dental, Vision, 401(k) retirement plan, Life & Short-Term Disability Insurance
Health and Welfare Benefit ($5.09 per hour worked)
Flexible Spending Account for both medical and dependent care
11 paid federal holidays, accrual of 10 paid days of vacation at the start of employment, paid sick leave
Potential shared earning bonus
Tuition assistance available after 1 year of employment and potential scholarships for qualified dependents
Professional development, certifications, and training opportunities
Verizon wireless discount
Employee Assistance Program (EAP), and an engaging wellness program
Public Service Loan Forgiveness eligibility for full time employees
Tessera is dedicated to "Creating Opportunities for People with Disabilities" by hiring and supporting individuals with disabilities as well as veterans with disabilities. We take pride in our purpose-driven culture, our core values - Inclusion, Partnerships, Integrity - and our commitment to providing a safe and respectful work environment for our employees.
Tessera is seeking a skilled and experienced Operations Manager to provide oversight of fleet maintenance operations. The role is responsible for mission-level planning, resource and manpower modeling, production scheduling, FMIS data integration, and ensuring maintenance execution meets technical standards, contract specifications, and quality metrics.
Productivity, workplace safety, customer satisfaction, and the team's success is dependent on the leadership team position's efforts. The success of this position will be drawn from Tessera's leadership competencies: Mission and Values: Safety Leadership; Operations Excellence; Customer Service; and Servant Leadership.
Typical duties include but are not limited to:
Core Leadership Responsibilities:
Develop a strong understanding of AbilityOne and SourceAmerica programs.
Uphold and embody Tessera's core values.
Align team goals with Tessera's value proposition, ensuring highly engaged employees contribute to customer satisfaction.
Identify and mitigate safety hazards on job sites through effective risk controls and utilize Activity Hazard Analysis (AHA).
Conduct root cause analyses to promote a safe working environment and maintain adherence to Tessera's Accident Reporting process.
Foster positive client interactions using effective interpersonal skills, demonstrating respect, empathy, and responsiveness.
Essential duties:
Coordinate with Shop Foremen to refine mission planning, required resources, bay space, density levels, and time frames.
Perform initial mission planning and provide rough order of magnitude resource estimates, brief Fleet Manager on proposed courses of action.
Serve as the primary Tessera liaison to Government personnel including Soldiers, COR, QAE, and TPAs.
Generate, verify, and distribute daily and weekly production reports, daily man-hour tracking, and internal/external quality metrics using FMIS data.
Analyze production data to identify systemic performance barriers and lead continuous improvement initiatives.
Support the Site Manager to meet profitability, efficiency, and contract performance goals; act as Site Manager when assigned.
Coordinate with Supply Supervisor to provide guidance and ensure parts/materials flow to meet mission requirements.
Work with FMIS Coordinator to provide system input and improve reporting and operational workflows.
Troubleshoot Army technical and engineering issues for wheeled and tracked vehicles; establish preventive and corrective actions.
Assist in developing Tessera maintenance policies, operational procedures, and process time estimates; translate technology requirements into practical maintenance processes.
Create flow charts and communication tools for training subordinate managers and employees.
Coordinate operational changes and FMIS updates to reflect process improvements.
Maintain Tessera's core values, including commitment to humanitarianism and employment of people with disabilities.
Qualifications:
Minimum 8 years of experience in automotive maintenance, fleet operations, or related supervisory/management roles. Equivalent combinations of education and experience considered.
Ability to read and interpret technical drawings, technical manuals, and COLs; strong understanding of automotive systems for gasoline and diesel vehicles and military platforms.
Proficient with Word, Excel, Access, FMIS or similar maintenance information systems, and other business software.
Strong interpersonal skills; experience briefing leadership and coordinating with government stakeholders.
Capable of developing complex ratios, correlations, and process time estimates; able to analyze production data and implement corrective actions.
Physical Requirements:
Employees must have the ability to perform the following physical demands for extended periods of time with or without assistance. The physical demands of this position may be reasonably accommodated for individuals with disabilities to perform the essential functions on a case-by-case basis.
Must be able to lift and/or move up to 50 pounds.
May be required to reach, kneel, walk, stand, and use repetitive motion for several hours at a time based on position duties.
Work may require repetitive motion, reaching, lifting, kneeling, and walking. Standing or sitting for several hours at a time, climbing in and out of a vehicle, and up and down stairs may also be required.
Must have the perseverance to work effectively under pressure for extended periods of time.
Requirements:
Valid state driver's license is required with the ability to obtain and maintain coverage by Tessera's insurance.
Must be able to obtain and maintain applicable security clearances and installation access. A background check and E-Verify will be conducted for this position.
Access to this federal military installation requires a REAL ID-compliant driver's license or an acceptable alternative, such as a U.S. passport or military ID, in accordance with the REAL ID Act. Please visit this website for more information: https://www.dhs.gov/real-id.
Please visit this website for more information: https://www.dhs.gov/real-id .
To Apply : Visit our website at www.tessera.org (http://www.skookum.org/) to complete an application.
Current Employees : need to log into their Workday to apply through the Jobs Hub. Please reach out to your Recruiter if you need assistance.
Tessera is a national non-profit, government contractor that is dedicated to "Creating Opportunities for People with Disabilities" through hiring and supporting individuals with disabilities and veterans with disabilities. We take pride in our mission-focused culture, our Core Values, Diversity, Partnership, Commitment, Integrity, and Quality, and our dedication to providing a safe and respectful work environment to our employees.
Individuals with disabilities are encouraged to apply.
Tessera is here to help you with the recruitment process.
I f you require an accommodation or support, please contact us at
(360) 475-0756 ext. 349, or email recruiting@tessera.org (recruiting@skookum.org) .
Tessera is an Equal Opportunity Employer - Women/Minority/Veteran/Disabled - Tessera participates in E-Verify
Please submit a resume if you do not currently see an opportunity but are interested in working for Tessera.
Click the "Sign In" Link in the top right corner of the screen to sign in to your candidate home account. Y ou can check on your application status, sign up for job alerts, view job offers, and check on the status of pending hiring tasks.
Tessera is committed to creating opportunities for people with disabilities, a purpose that drives everything we do. As a trusted provider in facility management, manufacturing, and vehicle maintenance, we focus on investing in our people to deliver exceptional results for our customers.
Our customers rely on Tessera to consistently provide high-quality products and services, enabling them to achieve their goals. We fulfill our purpose when our customers meet theirs.
At Tessera, we prioritize leadership development and are dedicated to specialized recruitment, career advancement, and job training. As a national leader in Disability and Veteran recruitment, hiring, and retention, Tessera continues to empower individuals and drive success across industries.
At Tessera, we offer competitive wages and benefits, along with opportunities for professional growth. Working here is more than just a job; it's a meaningful career that enables you to make a positive impact every day. We currently support over 1,700 employees across 13 states and Washington, D.C., and continue to expand nationwide.
