Overview
The Assistant Manager coordinates and leads team activities to ensure completion. Decisions are guided by policies, procedures and the business section and the Assistant manager receives guidance and oversight from the manager. Leadership Level - Impacts the level of service and the team's ability to meet quality, volume, and timeliness objectives within their area. Network Engineering & Operations: Responsible for network design, planning, installation, and support for distributed computing. Translates business objectives into cohesive network recommendations and solutions. Establishes technical standards, and ensures appropriate interface capabilities with other networks and systems.
Responsibilities
Supervises and provides technical guidance for 24/7 technical staff
Collaborate with cross functional teams within the Service operations organization.
Serves as a technical contact for the team in determining the cause and resolution of network problems on a 24 X 7 basis and if necessary determines methods for restoring partial service to customers while a permanent solution is implemented
Collaborate to set standards and ensure the delivery of services to clients for a 24 x 7 x 365, Network Operations Center that provides remote level I and level II technical support
Qualifications
1-2 years experience in Network Operations
Able to prioritize work and ensure effective and efficient allocation of staff resources
Working knowledge of enterprise ticketing systems
Working knowledge of enterprise monitoring systems
Familiarity with development or operations framework methodologies, including Information Technology Infrastructure Library (ITIL), Systems Development Life Cycle (SDLC), etc.
Familiar with SDWAN, Cloud based services.
Familiarity with Transport and Data devices, OSI Layer placement
Familiarity with project management and execution, including initiatives with technology, processes, cross-functional teams and external partner team members
Exposure to resource allocation and management
Experience in managing personnel and information technology resources
Experience in project leadership and execution, including initiatives with technology, processes, cross-functional teams and external partner team members
Effective skill in producing desired results and achieving goals and objectives
Effective exercising initiative and using good judgment to make sound decisions
Experience in working with all levels of staff, management, stakeholders, vendors
Effective verbal and written communication skills
Experience using website analytic tools
Ability to adapt in a rapidly changing, fast-paced work environment
Experience managing complex full life-cycle IT projects or teams to include cost/resource/time estimation
Effective skill presenting findings, conclusions, alternatives and information clearly and concisely Effective skill presenting findings, conclusions, alternatives and information clearly and concisely
Ability to deliver daily outage reports to VP level management
Summarize network outages and present to crisis management teams
Effective organizational, planning and time management skills
Effective judgment, analytical and decision-making skills
Bachelor's degree in Computer Science, Information Technology, or related field, or the equivalent combination of education, training, and experience
Hours: Monday, Tuesday, Friday, Saturday, Sunday, Wednesday, Thursday; 12hr shift 6:00PM - 6:00AM EST
Locations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page (https://fa-etbx-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/nfcu/pages/employee-benefits) of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act. REQNUMBER: 27675
