Account Management Associate

Adecco US, Inc. • Rochester, NY • 6h ago

Adecco is recruiting for an Account Management Associate to support contract administration, billing processes, and customer account management for a leading technology services organization!

Pay Rate: $19-21/hr

Job Type: Contract to hire

Job Site: Rochester, NY | Hybrid

Position Overview

Key responsibilities include managing service entitlements, processing billing for service agreements, maintaining account information, preparing renewal quotes, posting invoices, managing credit disputes, and handling customer inquiries. The role also involves outreach to customers whose service coverage has lapsed.

Daily Activities:

Respond to customer calls and inquiries

Update accounts and maintain install base information

Prepare and process contract renewal quotes and invoices

ERP invoice posting

Action Time & Material work orders

Manage credit disputes

Conduct outbound customer outreach for service renewal opportunities

Qualifications:

Strong systems knowledge and organizational abilities

Excellent verbal and written communication

Selling and customer service skills

High proficiency in Microsoft Excel

Ability to multitask and shift priorities quickly

Strong attention to detail and commitment to quality

Ability to work independently and as part of a team

Apply today through Adecco to get started!

Pay Details: $19.00 to $21.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the @type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers

San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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