Customer Service Representative

Robert Half • Easton, PA • 2h ago

Description

Robert Half is seeking a highly motivated Customer Service Representative to join a local team. This role is ideal for a professional who excels in providing outstanding support to clients, demonstrates strong mathematical abilities, and possesses proficiency with Microsoft Suites.

Key Responsibilities:

Respond promptly and professionally to customer inquiries via phone, email, and chat.

Accurately process orders, returns, and account changes while applying strong math skills to verify billing, discounts, and calculations.

Use Microsoft Suites (Excel, Word, Outlook, and PowerPoint) to document interactions, track case status, and generate customer reports.

Resolve customer issues and follow up to ensure satisfaction and retention.

Collaborate with internal teams to ensure efficient problem-solving and seamless client experience.

Maintain high attention to detail in all communications and data entry.

Requirements

Qualifications:

Previous experience in a customer service or administrative support role preferred.

Demonstrated proficiency with Microsoft Suites, especially Excel for calculations and reporting (such as formulas, tables, charts).

Strong math skills, with comfort in performing calculations and interpreting numerical data.

Excellent verbal and written communication abilities.

Organized, reliable, and detail-oriented.

Ability to work independently and collaboratively in a fast-paced environment.

For immediate consideration, please call 610.882.1700!

TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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