Customer Service

Hy-Vee Food Stores • New Hope, MN • 1h ago

Additional Considerations (if any):

At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Customer Service

Department: Grocery

FLSA: Non-Exempt

General Function

Responsible for processing mail, Western Union orders, utility bills, cashing checks, selling money orders, collecting dry cleaning orders for customers. Additionally, always maintaining a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Core Competencies

Partnerships

Growth mindset

Results oriented

Customer focused

Professionalism

Reporting Relations

Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home

Positions that Report to you: None

Primary Duties and Responsibilities

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.

Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.

Makes an effort to learn customers' names and to address them by name whenever possible.

Assists customers by: (examples include)

escorting them to the products they're looking for

securing products that are out of reach

loadingor unloading heavy items

making note of and passing along customer suggestions or requests

performing other tasks in every way possible to enhance the shopping experience.

Answers the telephone promptly and provides friendly, helpful service to customers who call.

Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.

Weighs postal packages, runs mail through meters, processes certified, express, UPS, registered, and insured mail.

Processes Western Union orders.

Sells money orders, cashes payroll, personal, ADC, and social security checks.

Sells hunting and fishing licenses.

Breaks down and puts money in utility drawers.

Signs on postal department, breaks down, and turns off postal register.

Processes paid outs.

Sends faxes for customers.

Counts the days' coupons.

Processes refunds for customers and department approved refunds.

Answers the telephone for the store using appropriate telephone techniques.

Utilizes the intercom system for paging, etc. using appropriate procedures.

Removes trash in a timely manner.

Maintains strict adherence to department and company guidelines related to personal hygiene and dress

Adheres to company policies and individual store guidelines.

Reports to work when scheduled and on time.

Secondary Duties and Responsibilities

Signs on and off lottery machines.

Assists customers with dry cleaning where applicable.

Assists customers at the registers where necessary.

Sells and redeems lottery tickets.

Processes bottle refunds.

Assists in other areas of store as needed.

Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics

Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.

Must have the ability to do arithmetic calculations involving fractions, decimals, and percentages.

Must be able to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction

Education and Experience

High school or equivalent experience and over six months up to one year of similar or related work experience.

Physical Requirements

Must be able to physically perform medium work exerting up to 50 pounds of force occasionally and up to 20 pounds of force frequently.

Visual requirements include clarity of vision at distance of less than 20 inches and more than 20 feet with or without correction, depth perception, color vision, and field of vision.

The following physical activities are necessary to perform this job: Stooping, reaching, lifting, pushing, pulling, standing, walking, talking, and hearing.

Working Conditions

This position is continuously exposed to dirt and noise. This is a fast paced work environment with significant pressure.

Equipment Used to Perform Job

Fax, telephone, equipment used in the postal area, lottery and money order machines, Western Union equipment, computer, and cash register, intercom.

Contacts

Has daily contact with customers, weekly contact with suppliers/vendors, and monthly contact with federal/state governmental or regulatory agencies.

The anticipated hourly starting wage for this position is $13.50 to $16.80 depending on experience.

For information on company benefits visit Benefits | Hy-Vee (https://www.hy-vee.com/corporate/careers/benefits/) .

Are you ready to smile, apply today.

Employment is contingent upon the successful completion of a pre employment drug screen.

Similar Jobs

State Opioid Response Project Lead - Human Services Program Representative 2

State of Minnesota • Saint Paul, MN • 45min ago

Management & Administrative

Working Title: State Opioid Response Project Lead Job Class: Human Services Program Representative 2 Agency: Human Services Dept Job ID : 90363 Location : St. Paul Telework Eligible : Yes Full/Part Time : Full-Time Regul...

45min ago

Go to Apply

State Prog Admin Manager Sr - HR Service Center HR Manager

Minnesota State • Saint Paul, MN • 46min ago

Management & Administrative

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated). Working Title: State Prog Admin Manager Sr - HR Service Center HR Manager Institution: Minnesota State System Office Classificat...

46min ago

Go to Apply

VP, Customer Service

Wolters Kluwer • Minneapolis, MN • 1h ago

Management & Administrative

Wolters Kluwer Health is reimagining how we serve our global customers. The VP Customer Service Operations will architect and lead the transformation of our service model across Health consolidating existing teams, embed...

1h ago

Go to Apply

Safety Manager I - Utility Solar

Mortenson Construction • Minneapolis, MN • 1h ago

Management & Administrative

Safety Manager I SUMMARY Mortenson is currently seeking a passionate Safety Manager I who can interact with a variety of staff at all levels in an ever-changing environment, remaining flexible, resourceful, proactive and...

1h ago

Go to Apply

Planning and Scheduling Manager

Mortenson Construction • Minneapolis, MN • 1h ago

Management & Administrative

SUMMARY Mortenson is currently seeking an experienced Planning and Scheduling Manager with the ability to interact with a variety of staff at all levels in an ever-changing environment, remaining flexible, resourceful, p...

1h ago

Go to Apply

Warehouse Manager

Hockenbergs Equipment and Supply Co • Rogers, MN • 2h ago

Management & Administrative

TriMark USA is the country's largest provider of design services, equipment, and supplies to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodservice su...

2h ago

Go to Apply

Administrative Assistant

Boston Scientific • Arden Hills, MN • 3h ago

Management & Administrative

Additional Location(s):US-MA-Marlborough Diversity - Innovation - Caring - Global Collaboration - Winning Spirit- High Performance At Boston Scientific, we'll give you the opportunity to harness all that's within you by...

3h ago

Go to Apply

Sales Capture Lead - End-to-End Supply Chain Professional Services

Accenture • Minneapolis, MN • 5h ago

Management & Administrative

About Connected Solutions Connected Solutions partners with leading technology providers to deliver best-in-class supply chain capabilities, integrating these solutions with client operations to accelerate transformation...

5h ago

Go to Apply

Entry Level Recruiter | Sales Trainee

Actalent • St Louis Park, MN • 6h ago

Management & Administrative

Overview Actalent connects passion with purpose. We're looking for a highly motivated Entry-Level Recruiter | Sales Trainee to join our team and help us advance the careers of skilled professionals doing impactful work....

6h ago

Go to Apply

Product Manager - Connected Solutions Platform (Senior Manager)

PwC • Minneapolis, MN • 7h ago

Management & Administrative

Specialty/Competency: IFS - Information Technology (IT) Industry/Sector: Not Applicable Time Type: Full time Travel Requirements: Up to 40% At PwC, our people in software and product innovation focus on developing cuttin...

7h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.